Erick Santiago Barrera

I've led sales and operations teams at Premier Solutions–Asurion and Teleperformance Colombia, turning business strategy into coordinated execution across large-scale service environments.

As a Sales Coach and Team Performance Lead for Asurion, I lead sales professionals through structured coaching and individualized development plans. I also serve as the primary point of contact with key stakeholders, implementing strategies, tracking KPIs, and delivering weekly progress updates.

At Teleperformance Colombia, I managed operational teams and team leaders, balancing resources, staffing, performance goals, and client expectations. I used data analysis and root-cause methodology to identify risks, remove performance barriers, and guide corrective action.

I bring a Mechatronic Engineering background, Lean Six Sigma Yellow Belt certification, and fluent English and Spanish communication. I enjoy building trust-based partnerships, developing talent, and using reporting to turn complex business data into practical decisions.