Daniel Dias
@danieldias
Customer support specialist and virtual assistant driving client satisfaction and operations.
What I'm looking for
I am a detail-oriented customer support specialist and virtual assistant with strong communication, organizational, and problem-solving skills. I have experience supporting business operations in fast-paced, international environments.
As General Manager at Rise Energia Solar, I coordinated logistics, technical visits, and project execution while acting as the main point of contact for clients, suppliers, and internal teams to ensure smooth operations.
Previously, I worked as a Sales Representative at Fontes Energia Solar, managing quotations, technical visits, and client follow-up to present and close solar energy solutions. I also spent several years as a Store Manager and Sales Team Leader at Casa da Moda, overseeing inventory, merchandising, staff training, and daily operations to meet sales targets.
I bring proven abilities in communication (English and Portuguese), data and information management using digital tools, and strong relationship-building skills. I thrive working independently or collaboratively and focus on delivering exceptional service and maintaining client satisfaction.
Experience
Work history, roles, and key accomplishments
General Manager
Rise Energia Solar
Jan 2024 - Present (1 year 9 months)
Coordinate logistics, technical visits, and project execution to ensure timely delivery; act as main client and supplier contact and oversee financial aspects of sales including quotations, payments, and financing.
Sales Representative
Fontes Energia Solar
Jan 2023 - Jan 2024 (1 year)
Managed quotations, technical visits, and follow-up throughout the sales process; conducted client visits to present solar energy solutions and close sales.
Store Manager & Sales Team Leader
Casa da Moda Retail Company
Jan 2017 - Jan 2023 (6 years)
Oversaw inventory control, merchandising, staff training and daily operations to ensure high customer service standards and achieve sales targets, improving store productivity.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
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Tech stack
Software and tools used professionally
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