Vincent Laroche
@vincentlaroche
Multilingual customer support & operations specialist delivering calm, process-driven service across EN/FR/ES/PT.
BrazilWhat I'm looking for
I am a multilingual customer support and operations professional based in Brazil, fluent in English, French, Spanish, and Portuguese. I take ownership from first contact through resolution, supporting customers via email, chat, phone, and video while keeping clear, reliable records.
My experience blends customer communication with hands-on CRM, ecommerce operations, documentation, issue resolution, and follow-up—plus quick technical troubleshooting with tools like helpdesks, Google Workspace, documentation systems, and AI tools. I also bring a strong customer retention and sales-support mindset from managing accounts and implementing CRM tracking that improved forecasting and drove revenue and referrals.
Experience
Work history, roles, and key accomplishments
Multilingual Customer Support Specialist
Hair Solutions Co.
Jul 2017 - Present (9 years 1 month)
Provided multilingual customer support and sales/operations assistance, handling customer requests end-to-end with CRM/helpdesk records and documentation. Resolved issues and followed up through completion while collaborating remotely.
Multilingual Customer Support, Sales Support & Operations Specialist
Jul 2017 - Present (9 years 1 month)
Worked as Multilingual Customer Support, Sales Support & Operations Specialist at Hair Solutions Co.
• Managed B2B and B2C accounts at Gymbox, driving a 20% annual revenue growth.
• Implemented CRM tracking for renewals and upsells, enhancing retention forecasting accuracy by 50%.
• Fostered exceptional client engagement, resulting in a 30% increase in referrals.
Executive Assistant Office Manager
Sep 2008 - Aug 2014 (5 years 11 months)
• Oversaw operations and administrative support for a multi-unit command structure.
• Supervised and trained personnel, recognized for rapid advancement in operational leadership.
• Ensured confidentiality and logistical coordination for senior leadership.
Executive Assistant Office Manager
Canadian Armed Forces
Sep 2008 - Aug 2014 (5 years 11 months)
Oversaw operations and administrative support for a multi-unit command structure. Supervised and trained personnel, ensured confidentiality, and coordinated logistics for senior leadership.
Education
Degrees, certifications, and relevant coursework
Université Laval
Bachelor of Education (BEd), Teaching English as a Second or Foreign Language/ESL Language Instructor
2003 - 2007
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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