Vincent Laroche
@vincentlaroche
Multilingual customer support & operations specialist delivering calm, process-driven service across EN/FR/ES/PT.
BrazilWhat I'm looking for
I am a multilingual customer support and operations professional based in Brazil, fluent in English, French, Spanish, and Portuguese. I take ownership from first contact through resolution, supporting customers via email, chat, phone, and video while keeping clear, reliable records.
My experience blends customer communication with hands-on CRM, ecommerce operations, documentation, issue resolution, and follow-up—plus quick technical troubleshooting with tools like helpdesks, Google Workspace, documentation systems, and AI tools. I also bring a strong customer retention and sales-support mindset from managing accounts and implementing CRM tracking that improved forecasting and drove revenue and referrals.
Experience
Work history, roles, and key accomplishments
Multilingual Customer Support, Sales Support & Operations Specialist
Jul 2017 - Present (9 years)
Worked as Multilingual Customer Support, Sales Support & Operations Specialist at Hair Solutions Co.
Multilingual Customer Support Specialist
Hair Solutions Co.
Jul 2017 - Present (9 years)
Provided multilingual customer support and sales/operations assistance, handling customer requests end-to-end with CRM/helpdesk records and documentation. Resolved issues and followed up through completion while collaborating remotely.
• Managed B2B and B2C accounts at Gymbox, driving a 20% annual revenue growth.
• Implemented CRM tracking for renewals and upsells, enhancing retention forecasting accuracy by 50%.
• Fostered exceptional client engagement, resulting in a 30% increase in referrals.
Executive Assistant Office Manager
Sep 2008 - Aug 2014 (5 years 11 months)
• Oversaw operations and administrative support for a multi-unit command structure.
• Supervised and trained personnel, recognized for rapid advancement in operational leadership.
• Ensured confidentiality and logistical coordination for senior leadership.
Executive Assistant Office Manager
Canadian Armed Forces
Sep 2008 - Aug 2014 (5 years 11 months)
Oversaw operations and administrative support for a multi-unit command structure. Supervised and trained personnel, ensured confidentiality, and coordinated logistics for senior leadership.
Education
Degrees, certifications, and relevant coursework
Université Laval
Bachelor of Education (BEd), Teaching English as a Second or Foreign Language/ESL Language Instructor
2003 - 2007
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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