Daniel Dariya
@danieldariya
Multidisciplinary business analyst with expertise in project management.
What I'm looking for
I am a multidisciplinary professional with over six years of experience at the intersection of full-stack development, project management, customer service, and virtual assistance. My career has been marked by leading API integrations, building scalable web applications, and resolving high-stakes fraud disputes. I thrive in Agile workflows and excel in cross-functional collaboration, CRM, and executive support.
As a Product Manager, I have overseen the development and delivery of custom enterprise applications and B2B solutions, directing projects from conception to deployment. My achievements include spearheading a field communication app for upstream oil operations and managing a digital fixed-income trading platform. I am passionate about enhancing user experiences and driving project success through strategic oversight and innovative solutions.
Experience
Work history, roles, and key accomplishments
Product Manager
Freelance
Jan 2018 - Present (7 years 5 months)
Oversaw the development and delivery of custom enterprise applications and B2B solutions. Directed full lifecycle from conception to deployment for guest check-in platform with security integrations. Spearheaded the development of a field communication app tailored for upstream oil operations.
Risk Support Advisor
NTT BPO
Jan 2023 - Mar 2025 (2 years 2 months)
Handled disputes and fraud cases using Alternative Dispute Resolution (ADR), ensuring timely resolution and improving customer trust. Investigated fraud incidents, reducing cases by 45% within a year through proactive measures. Collaborated with internal teams to identify trends and implement preventive strategies.
Customer Service Representative
Northern Laundry Holdings Inc.
Apr 2022 - Dec 2022 (8 months)
Provided primary support to 100 stakeholders, boosting customer satisfaction by 25%. Implemented service protocols, improving response times and reducing onboarding errors by 15%.
Head of Training and Development
Pearls Africa
Feb 2021 - Dec 2021 (10 months)
Evaluated and optimized training programs, increasing employee productivity by 30%. Established a Tech mentorship program and developed an e-learning platform for remote training.
Senior Software Developer and Product Manager
Enov8 Solutions Ltd
Dec 2018 - Dec 2021 (3 years)
Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity. Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
Business Development Manager
Major Confectionaries Limited
Jan 2015 - Dec 2021 (6 years 11 months)
Increased revenue by 25% through strategic sales plans and partnership development. Streamlined operations, enhancing efficiency and market presence.
Education
Degrees, certifications, and relevant coursework
Cambrian College of Applied Arts and Technology
Certificate, International Business Management
Completed a comprehensive program in International Business Management, gaining expertise in global business strategies and operations. Focused on developing skills essential for navigating international markets and managing cross-border business activities.
Houdegbe North American University
Bachelor of Science, Computer Engineering Technology
Studied Computer Engineering Technology, acquiring a strong foundation in computer hardware, software, and systems. Developed practical skills in programming, network administration, and problem-solving within the technology domain.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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