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PETER OPEYEMI

@peteropeyemi

Business operations and customer success professional at Polaris Bank Limited who improved retention by 15% and now builds full-stack web applications.

Nigeria

Message

What I'm looking for

I’m open to remote, hybrid, and on-site roles, with opportunities to apply my financial-services experience and growing technology skills. I’m also available for regional travel.

At Polaris Bank Limited, I improved customer retention by 15% through targeted satisfaction strategies, reduced service turnaround time by 20% by streamlining processes, and lifted customer satisfaction by 30% with tailored service solutions.

Since transitioning into technology in 2025, I’ve built and deployed full-stack web applications using React.js, Node.js, Express.js, and PostgreSQL. I translate user requirements into technical specifications and test solutions against real-world use cases.

Experience

Work history, roles, and key accomplishments

Current

Full-Stack Development Projects

Current

Independent / Udemy Bootcamp

Aug 2025 - Present (1 year 2 months)

Built and deployed full-stack web applications using React.js, Node.js, Express.js and PostgreSQL, covering REST API design, database modelling, authentication and responsive front-end interfaces. Applied a business-analysis mindset to translate user requirements into technical specifications.

JavaScript React NodeJS ExpressJS REST APIs PostgreSQL HTML CSS Git Requirements Analysis Troubleshooting

Branch Service Manager

Polaris Bank Limited

Feb 2021 - Jul 2025 (4 years 5 months)

Acted as the primary point of accountability for branch customers, owning end-to-end resolution of service issues and building long-term client relationships. Improved customer retention by 15%, reduced service turnaround time by 20%, and lifted customer satisfaction by 30% through process redesign and digital adoption.

Customer Success Account Management Customer Relationship Management Retention Service Delivery Process Improvement Team Leadership Digital Adoption Stakeholder Engagement Escalation and Issue Resolution

Team Lead, Customer Service Unit

Polaris Bank Limited

Sep 2018 - Jan 2021 (2 years 4 months)

Led a customer service team responsible for product information delivery, complaint management, and troubleshooting of technical and transactional issues. Built a structured customer feedback process and coached team members on complaint de-escalation and first-contact resolution.

Customer Service Team Leadership Complaint Management Troubleshooting Feedback Analysis Coaching De escalation

Team Lead, Cash Unit

Skye Bank Plc

Sep 2016 - Aug 2018 (1 year 11 months)

Managed cash operations, ATM channel performance and general ledger reconciliation, ensuring accuracy and uptime of customer-facing service channels.

Cash Operations ATM Management General Ledger Reconciliation Service Delivery Channel Management

Head, Transactions Unit

Skye Bank Plc

Oct 2014 - Aug 2016 (1 year 10 months)

Oversaw investment services (Term Deposits, Treasury Bills), fund transfer services and back-office reconciliation supporting customer transaction integrity.

Investment Services Fund Transfers Back Office Reconciliation Transaction Integrity Term Deposits Treasury Bills

Finance Officer

Advans Lafayette Microfinance Bank

Nov 2012 - Sep 2014 (1 year 10 months)

Reconciled general ledger accounts, bank statements, petty cash and cash advances with a high degree of accuracy. Managed statutory remittances (PAYE, NSITF, Pensions) and payment-voucher compliance review.

General Ledger Reconciliation Bank Reconciliation Petty Cash Management Statutory Remittances Compliance Review Financial Reporting

Economics Educator (NYSC)

British International Academy

Jul 2011 - Jun 2012 (11 months)

Designed and delivered curriculum-aligned lessons; assessed performance and provided constructive, individualised feedback to support student progress.

Curriculum Design Lesson Delivery Student Assessment Feedback Education