Daniel Coll

Conducted a full Zoho One Enterprise audit (38+ modules, 5 users), diagnosing data quality issues and delivering a structured roadmap. Designed and deployed Twilio+Zoho CRM SMS campaign infrastructure and mapped Deal-Estimate-Invoice automation between Zoho CRM and Zoho Books.

Implemented HubSpot CRM & SalesHub Professional for IZADIGroup, customizing pipelines and automations, centralizing 3,000+ client records. Configured Zoho CRM Plus for KoalaABA, automating lead capture and onboarding, reducing manual admin time by 40%.

Co-founded and led a 6-person digital marketing agency, directing growth strategy (Paid Media, CRO) for Miami Real Estate and US/LATAM Staffing clients. Built the agency's tech stack using Zoho One and Trello, establishing lead nurturing workflows and automated client reporting.

Closed B2B sales worth over $100,000 in food and furniture products for Cuban SMEs, managing cross-border operations with Spain and China. Conducted 100+ client interactions, increasing customer retention and repeat business.

Increased service bookings and package shipping services by strengthening lead management through Zoho CRM & OnePBX Cloud, achieving 40% higher conversion. Improved client communication through multichannel outreach, boosting customer satisfaction.

Managed commercial export operations of CIGB product portfolio to Venezuela, Peru, Uruguay, and Argentina, increasing sales over 120% in the private sector. Conducted market studies, negotiated international contracts, and led feasibility studies enabling entry into 3 international markets.

Provided taxi services as a part-time job to local and foreign clients in Havana, ensuring high service ratings and repeat customers. Acquired proficiency in customer service and communication, enhancing English skills through direct interaction with foreign clients.

Promoted and sold diverse products online (chocolates, personalized items, photography services), building customer loyalty and increasing monthly sales by ~30%. Developed strong customer service and retention skills.

Grade: 5 points

Earned an Industrial Engineering Degree with a thesis on CRM implementation in the International Sales Department of CIGB, achieving a grade of 5 points.