I am looking for a position where I can consolidate my career in the customer service sector and be part of an organization that values quality and constant improvement. I am very attracted to the reputation of this company for its focus on customer satisfaction, and I am looking for a place where my dedication is part of a long-term mission with which I really feel identified.
Looking for a job
Adriana Mercedes Morales Baró
@adrianamercedesmoral
Remote Travel Agent applicant with digital sales and customer support experience, helping clients from inquiry through follow-up.
CubaWhat I'm looking for
As a freelance Real Estate Agent / Commercial Advisor in Matanzas, I manage client portfolios and property inquiries, from prospecting and negotiation to agreement closings. I also create digital promotion strategies for real estate platforms and social networks.
From 2020 to 2025, I managed digital sales channels and supported customers remotely through live chat, social media messaging, and online stores. I handled inquiries, product assistance, order resolution, sales closing, and post-sale follow-up.
My medical training at the University of Medical Sciences of Matanzas developed my diagnostic reasoning, ethical judgment, and empathetic communication. I also use AI tools for response automation, communication drafting, scheduling, and workflow optimization.
Experience
Work history, roles, and key accomplishments
RA
Current
Real Estate Agent / Commercial Advisor
Real Estate Agencies
Jan 2024 - Present (2 years 10 months)
Managed client portfolios and property inquiries end-to-end, including prospecting, negotiation, and closing. Designed and executed digital promotion strategies on real estate platforms and social networks to generate leads.
DC
Online Sales Manager / E-Commerce Customer Support Specialist
Digital Platforms & Retail Clients
Jan 2020 - Jan 2025 (5 years)
Managed digital sales channels and provided customer support via live chat, social media, and online store platforms. Oversaw the full customer service cycle from inquiry to post-sale follow-up, including logistics coordination.
Education
Degrees, certifications, and relevant coursework
UM
University of Medical Sciences of Matanzas
Doctor of Medicine (M.D.), Medicine
2019 - 2026
Comprehensive medical training focused on diagnostic reasoning, high-pressure decision-making, patient ethics, and clear empathetic communication.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CubaAuthorized to work in
Salary expectations
30k+ EUR
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