Open to opportunities

Lorena Rodríguez

@lorenarodrguez1

Virtual assistant and customer support specialist with experience managing customer inquiries, supporting sales, and coordinating daily business operations.

Cuba

Message

What I'm looking for

I’m open to remote and freelance opportunities in customer support, virtual assistance, administrative support, data entry, operations, sales support, and community management, including flexible, project-based collaborations.

In customer service and sales, I managed inquiries, recommended products, and promoted products through direct and digital channels. I also supported sales follow-up and customer retention.

For a family business, I supported inventory management, organized products, helped with customer service, and maintained records and operational processes.

In community collaboration and support, I assisted with planning activities and communication initiatives, while helping maintain accurate information and coordinate operational tasks.

I’m comfortable supporting customers and businesses remotely with administrative tasks, data entry, online research, and digital tools including Microsoft Word, Microsoft Excel, and Google Workspace. I speak Spanish natively and have C1 English proficiency.

Experience

Work history, roles, and key accomplishments

Sales and Customer Service

Managed customer inquiries and product recommendations, promoted products through direct and digital channels, and built positive relationships with customers to support purchasing decisions.

Customer Service Sales Product Knowledge Communication Skills Relationship Management

Community Collaboration and Support

Community Engagement

Assisted in planning and coordinating community activities, supported communication and engagement initiatives, and collaborated with diverse groups to ensure successful participation and organization.

Community Engagement Communication Skills Event Coordination Collaboration Organization

Family Business Operations Support

Family Business

Supported inventory management and product organization, assisted with customer service and day-to-day business activities, and helped maintain records and operational processes.

Inventory Management Customer Service Operations Record keeping Organization