Open to opportunities

Daniel Castaño

@danielcastao

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Customer service & sales expert with an agronomy background, skilled in remote support.

Colombia

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What I'm looking for

I seek a role that values teamwork and offers growth opportunities in agricultural engineering.

With over 5 years of experience in customer service, sales, and retention, I've worked with major companies like AT&T and Vivint Smart Home, specializing in building customer loyalty, handling technical inquiries, and driving sales remotely. I also managed appointment scheduling and route optimization at ATR General Services, ensuring efficient service coordination.

I’m highly adaptable, data-driven, and skilled in communication, CRM platforms, and performance tracking. My goal is to help businesses enhance customer satisfaction while streamlining processes, especially in remote environments.

Experience

Work history, roles, and key accomplishments

Current

Remote Sales and Retention Representative

Current

Vivint Smart Home Inc.

Jun 2024 - Present (1 year 2 months)

Provided customer service and retention for U.S. clients, offering consultations on smart home security products. Successfully resolved objections and conducted effective negotiations.

Customer Service Sales Retention Negotiation Smart Home Problem Solving

Agricultural Engineer, MIPE

Flores del Río and Co.

Jan 2022 - Feb 2024 (2 years 1 month)

Managed phytosanitary aspects of ornamental crops and coordinated technical personnel. Responsible for planning and assigning operational tasks to ensure efficient workflow.

Ornamental Crops Agricultural Engineering

Service Advisor

ATR General Services

Jun 2021 - Aug 2021 (2 months)

Provided customer service for HVAC services to clients in the U.S. Effectively managed requests and resolved problems efficiently.

Customer Service

Language Advisor

Emergia Econtact Col SAS

Dec 2011 - Feb 2013 (1 year 2 months)

Handled customer service for the AT&T campaign across 21 U.S. states. Communicated fluently in English, managing objections and retention efforts.

Customer Service Objection Handling Customer Retention Telecommunications Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Caldas

Agricultural Engineering, Agricultural Engineering

Activities and societies: Speaker at AGROSYM, 12th International Symposium on Agriculture, Bosnia and Herzegovina, 2021. Speaker at 46th Entomology Congress, Colombian Society of Entomology, Medellín, 2019. Attended 45th Entomology Congress, Cali, 2018. Completed online courses: Bugs 101: Insect-Human Interactions (University of Alberta, USA, 2021), Urban and Peri-Urban Agriculture (UNAM, Mexico, 2021), and First Step Korean (Yonsei University, South Korea, 2020).

Completed a comprehensive curriculum in agricultural engineering, focusing on phytosanitary management and ornamental crop management. Gained expertise in staff coordination and the planning of operational tasks within agricultural settings.