Zareth Sanchez

As a retention agent, I handled customer calls to address concerns and provide tailored solutions, focusing on retaining customers through problem resolution and upselling services. I utilized active listening and empathy to build strong relationships while managing occupational therapy session schedules via telehealth platforms.

Managed diverse teams across various industries, developing training materials to streamline support processes. Improved team motivation and performance through effective communication and regular meetings, resulting in positive feedback from top management.

As an Operations Supervisor, I transformed an underperforming team by boosting motivation and establishing clear performance standards. I addressed personal issues with underperformers, leading to significant improvements in team performance and productivity.

Assisted in calibration for Kikuyo pastures and supported field tests for foliar nutrition in tomatoes, contributing to fertigation practices in avocado crops at a multinational fertilizer company.

Supported demand generation for foliar nutritional products through branding activations and field studies, while training the commercial team and distribution partners.

Managed pest and disease control for avocado crops, ensuring fruit health through data analysis and routine monitoring. Supervised a team in applying phytosanitary products and mechanical pest control.

Assisted in managing ornamental plants from propagation to harvest, including field monitoring and pesticide applications while adhering to safety protocols.

Completed various courses including Customer Services Fundamentals, Direct Sales Negotiation, and Power BI Introduction, enhancing skills in customer relations and data analysis.

Studied Agronomic Engineering at the Faculty of Agricultural Sciences, focusing on agricultural practices, crop management, and sustainable farming techniques.