DS

Open to opportunities

Daniel Sung

@danielsung

Help desk and end-user technical support professional delivering secure, well-documented incident resolution and service continuity.

What I'm looking for

I’m looking for a help desk or service desk role where I can resolve end-user issues, manage tickets and incident documentation, and strengthen secure access practices—working in a structured environment that values escalation, accuracy, and operational continuity.

I’m a Help Desk Support Professional with a Bachelor of Science in Information Technology and a strong foundation in technical troubleshooting, desktop support, networking fundamentals, cybersecurity, Linux, cloud concepts, and IT service management. I bring multiple industry certifications—including CompTIA A+, Network+, Security+, Project+, ITIL Foundation, Linux Essentials, AWS Certified Cloud Practitioner, CIOS, and CSIS—and I apply them through hands-on labs and a capstone focused on workstation refresh planning, secure network design, cloud storage, backup planning, testing procedures, and role-based access concepts.

My background also includes Department of Defense security, law enforcement, and military operations, where I built transferable strengths in customer-facing support, access control, issue escalation, procedural compliance, and calm problem-solving under pressure. I’m skilled at communicating with end users, documenting incidents, following structured processes, and supporting operational continuity—so I can resolve basic hardware/software issues, keep tickets and logs accurate, and contribute to reliable IT operations.

Experience

Work history, roles, and key accomplishments

DN

Security Access Control Specialist

Department of the Navy

Jan 2015 - Jan 2018 (3 years)

Provided front-line security operations and access control by verifying credentials, resolving access-related issues, and escalating complex situations. Maintained incident reports and access logs in accordance with Department of Defense policies to support compliance and operational continuity.

Access Control Verifiable Credentials Security Operations Incident Reports Identity Verification Escalations Compliance Documentation Customer Service Operational Continuity

UR

Compliance and Security Specialist

United States Army Reserve

Jan 2006 - Jan 2017 (11 years)

Led and supported military police compliance and security operations by maintaining accountability and adhering to established procedures. Tracked equipment, communicated operational requirements to teams, and produced documentation to support readiness and compliance.

Security Compliance Security Operations

DA

Security Operations Supervisor

Department of the Army

Jan 2015 - Jan 2015 (0 months)

Supported daily security operations by monitoring access points, verifying identification, and responding to routine inquiries. Documented incidents and operational updates consistently while following escalation and reporting procedures.

Access Point Monitoring Policy Compliance Customer Facing Support Operational Updates Procedure Adherence Security Operations Situational Awareness Procedure adherence

Education

Degrees, certifications, and relevant coursework

WU

Western Governors University

Bachelor of Science, Information Technology

Earned a Bachelor of Science in Information Technology. Developed technical support, troubleshooting, networking fundamentals, cybersecurity concepts, Linux, cloud fundamentals, and IT service management knowledge.

SC

San Diego Mesa College

Associate of Arts, Accounting & Business

Earned an Associate of Arts in Accounting & Business.

Tech stack

Software and tools used professionally

AWS IAM

Gmail

Rollout

Linux

Windows

Windows 10

Remote

Safe

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