Open to opportunities

Yancy Fitzpatrick

@yancyfitzpatrick

Message

I am an IT specialist and logistics coordinator driving SaaS solutions and operational resilience.

United States

Message

What I'm looking for

I seek a hands-on IT role focused on SaaS management, systems administration, and emergency operations within a collaborative organization that values process improvement, documentation, and professional growth.

I am an IT specialist with deep expertise in SaaS solutions, emergency operations, and long experience delivering technical services since 2010. I drive business process improvements through strategic problem-solving and innovation.

I have supported mission-critical operations in the U.S. Air Force and civilian sectors, delivering secure communications, training teams, and ensuring system availability during emergencies. I manage installations, virtualization (VMware, Hyper-V), Microsoft Azure, Active Directory, and ITSM tools such as ServiceNow, Jira, and Zendesk.

I combine hands-on hardware repair and software deployment skills with clear documentation practices to reduce downtime and improve user outcomes. I seek roles where I can apply SaaS management, PowerShell automation, and cross-functional leadership to strengthen operational resilience.

Experience

Work history, roles, and key accomplishments

Current

Manual Operator - Loader

Current

UPS Store

Jan 2019 - Present (6 years 7 months)

Load, unload, and sort packages accurately in a fast-paced warehouse environment while following handling and safety procedures to ensure damage-free delivery. Collaborate with team members to meet tight shipping schedules and maintain on-time dispatch.

Package handling Package Handling Warehouse operations Safety Procedures Time Management Teamwork Quality Control

Current

Technical Services Specialist

Current

Televox/Intrado Interactive

Jan 2010 - Present (15 years 7 months)

Deliver comprehensive SaaS-based IT services including installation, configuration, and troubleshooting to minimize downtime and maintain operational continuity. Develop and maintain IT support documentation and technical procedures to improve team efficiency.

SaaS Support Technical Troubleshooting Windows Linux Active Directory ServiceNow PowerShell

Command and Control Specialist

United States Air Force

Jan 2002 - Jan 2008 (6 years)

Provided secure communications and command post support to senior leadership, ensuring operational continuity and information integrity during emergency operations. Installed, configured, and administered networked systems while training teams to enhance system responsiveness.

Network Administration Windows Server Linux Training Incident Response