Experienced IT Help Desk/Support Specialist with a proven track record in providing top-tier technical assistance and troubleshooting to end users. I have a track record of diagnosing and resolving hardware, software, and network issues promptly to minimize downtime. I am well-versed in utilizing various help desk tools and ticketing systems to prioritize and manage tasks effectively. I am skilled in delivering exceptional customer service and ensuring user satisfaction through clear communication and timely resolution of IT issues. I have been instrumental in analyzing organizational needs and implementing effective training programs. I possess a keen ability to adapt to new technologies, maintain operational readiness, and streamline technical workflows. I excel at building long-term productive relationships at all organizational levels.
Throughout my career, I have demonstrated adaptability to new technologies and have successfully managed VMware environments, deploying OVF templates and executing Tactical Server Infrastructure operations. I have maintained the Low Overhead Training System and overseen Joint Battle Command-Platform system integrity. I have troubleshooted network issues and delivered comprehensive technical support. I have also performed routine hardware and software maintenance to ensure optimal system performance. Additionally, I have administered Active Directory, enforced group policies, and bolstered network security. I have collaborated with team members, providing clear communication to facilitate swift resolution of technical challenges and promote efficient workflows.
In my previous role as a Signal Support System Specialist and Help Desk operator, I oversaw Active Directory configurations, enhanced network security, and organization for 314 service member accounts. I administered tactical communications and help desk operations as S6 for the 363d Engineer Battalion, ensuring the integrity and functionality of communication systems. I provided meticulous support in communications security management, adhering to battalion policies, and assisting with the resolution of helpdesk inquiries to promote operational continuity.
