Daniel Barrantes
@danielbarrantes
Aspiring cloud computing professional with expertise in data analysis.
What I'm looking for
I am a dedicated and results-driven professional pursuing a Bachelor of Science in Cloud Computing with a minor in Data Science. My academic journey has equipped me with a strong foundation in cloud technologies, data analysis, and artificial intelligence, which I have applied in various roles throughout my career.
In my recent position as a Subject Matter Expert in Content Moderation at Facebook, I successfully improved content accuracy and trained over 200 team members, showcasing my leadership and training capabilities. My experience as a Collections Specialist at Capital One allowed me to manage numerous accounts effectively, contributing to high customer satisfaction scores and significant financial recoveries.
Currently, I am expanding my expertise as a Medical Over-the-Phone Interpreter, where I ensure clear communication in critical situations while adhering to HIPAA regulations. I am passionate about leveraging my skills in cloud computing and data analysis to drive innovation and efficiency in future roles.
Experience
Work history, roles, and key accomplishments
Medical Over-the-Phone Interpreter
One World Global Services
Mar 2024 - Present (1 year 4 months)
Facilitated medical interpretation services over the phone for hospitals, pharmacies, and emergency rooms. Ensured clarity and accuracy in patient interactions, achieving 100% CSAT while adhering to HIPAA regulations.
Accounts Receivable & Payroll Specialist
Lean Solutions Group
Jan 2024 - Present (1 year 6 months)
Managed and processed accounts receivable and accounts payable transactions with over 80% accuracy. Reconciled billing discrepancies, achieving an over 80% collections rate through negotiation and follow-up, and improved payment processing time by 20% using Oracle NetSuite and Tango.
Cross Sales Representative
Verizon
Sep 2023 - Present (1 year 10 months)
Consistently exceeded weekly sales targets, contributing significantly to team performance. Provided exceptional customer service, resolving complex billing and technical issues.
Over-the-Phone Interpreter
Language Line Solutions
Jan 2023 - Present (2 years 6 months)
Provided real-time interpretation services for financial institutions, 911 calls, and insurance companies. Maintained a 99% accuracy rate, ensuring secure and efficient communication.
Subject Matter Expert - Content Moderation
Jun 2022 - Present (3 years 1 month)
Transitioned to the Mexican market, improving content moderation accuracy from 50% to over 80%. Developed guidelines with the QA team to clarify content policies and trained over 200 team members on best practices.
Content Moderator
Apr 2022 - Present (3 years 3 months)
Monitored user-generated content to ensure compliance with platform policies. Escalated harmful content to maintain a safe online environment.
Collections Specialist
Capital One
Nov 2021 - Present (3 years 8 months)
Managed over 50 accounts daily, customizing payment plans to achieve effective debt recovery. Collected up to $100,000 daily and provided guidance as a Subject Matter Expert.
Education
Degrees, certifications, and relevant coursework
POLITECNICO MINUTO DE DIOS
Bachelor of Science, Cloud Computing
Activities and societies: Designed and presented a complete report with a website based on the insights found in UE database for “Illness and deceases in 2022” a hackathon using Power BI and Node.js. Won 3rd place.
Majored in Cloud Computing with a minor in Data Science. Relevant coursework included Cloud Computing, Data Science, Operating Systems, Algorithms, and Artificial Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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