Daniel Barrantes

Facilitated medical interpretation services over the phone for hospitals, pharmacies, and emergency rooms. Ensured clarity and accuracy in patient interactions, achieving 100% CSAT while adhering to HIPAA regulations.

Managed and processed accounts receivable and accounts payable transactions with over 80% accuracy. Reconciled billing discrepancies, achieving an over 80% collections rate through negotiation and follow-up, and improved payment processing time by 20% using Oracle NetSuite and Tango.

Consistently exceeded weekly sales targets, contributing significantly to team performance. Provided exceptional customer service, resolving complex billing and technical issues.

Provided real-time interpretation services for financial institutions, 911 calls, and insurance companies. Maintained a 99% accuracy rate, ensuring secure and efficient communication.

Transitioned to the Mexican market, improving content moderation accuracy from 50% to over 80%. Developed guidelines with the QA team to clarify content policies and trained over 200 team members on best practices.

Monitored user-generated content to ensure compliance with platform policies. Escalated harmful content to maintain a safe online environment.

Managed over 50 accounts daily, customizing payment plans to achieve effective debt recovery. Collected up to $100,000 daily and provided guidance as a Subject Matter Expert.

Activities and societies: Designed and presented a complete report with a website based on the insights found in UE database for “Illness and deceases in 2022” a hackathon using Power BI and Node.js. Won 3rd place.

Majored in Cloud Computing with a minor in Data Science. Relevant coursework included Cloud Computing, Data Science, Operating Systems, Algorithms, and Artificial Intelligence.