Laura Camila Tavera Rivera

I bring 3+ years of experience delivering real-time interpretation and customer operations in high-volume, fast-paced, regulated settings—spanning healthcare, legal, education, emergency response, and government services. I’m known for maintaining accuracy and performance metrics while handling sensitive, time-critical communication under strict compliance standards.

In my current remote Interpreter role, I manage 50+ live interactions daily (500+ minutes per day), consistently maintaining 95–100% quality scores. I facilitate clear communication between Limited English Proficient (LEP) individuals and service providers, while handling simultaneous listening, analysis, note-taking, and verbal delivery—often achieving ~10-minute Average Handle Time (AHT). I also identify inefficiencies in incident reporting workflows and propose structural improvements that reduce manual input and improve usability.

Prior to that, I supported Stripe merchants through email-based customer service, resolving high-volume Zendesk tickets and ensuring SLA compliance with written communication quality. I’ve also strengthened my analytical foundation through research and monitoring work—verifying public information, maintaining institutional databases, and improving data accuracy through rigorous quality assurance—using tools like Zendesk, Boostlingo, Slack, Google Workspace, and Microsoft Office (Excel, Word).