Open to opportunities

Signe Andersone

@signeandersone

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Customer success and account manager driving retention, growth, and operational efficiency.

Spain

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What I'm looking for

I seek a customer-focused role where I can lead teams, drive client retention and growth, use data to optimize operations, and contribute to product and process improvements in a collaborative, growth-oriented company.

I am a results-driven customer success and account management professional with broad SaaS and tech development experience, focused on driving retention, growth, and operational efficiency. I partner with global clients to enable adoption, identify growth opportunities through data analysis, and execute cross-selling and upselling strategies.

My background includes leading high-performing customer service teams and managing escalations to improve satisfaction and streamline operations. I have hands-on experience with CRM platforms and analytics tools to inform decisions and optimize processes.

Earlier in my career I led product and project teams at major Baltic tech companies, delivering SaaS products on time and within budget while applying agile methodologies and stakeholder collaboration to improve features and user experience.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Booking.com

Jan 2018 - Apr 2025 (7 years 3 months)

Built and managed global client partnerships to drive retention and revenue growth, leading onboarding, upsell/cross-sell initiatives and data-driven account strategies that improved client adoption and operational efficiency.

Customer Success Account Management CRM (Salesforce)HubSpot Pipedrive Onboarding Upselling Data Analysis Tableau)Stakeholder Management

Customer Service Team Lead

Booking.com

Apr 2013 - Jan 2018 (4 years 9 months)

Led and coached high-volume customer service teams to exceed performance metrics and improve customer satisfaction, managing escalations, streamlining operations and implementing performance tracking.

Team Leadership Coaching Escalation Management Performance Tracking Process Improvement Customer Support CRM

Project Manager

Draugiem Group

Mar 2006 - Mar 2013 (7 years)

Managed cross-functional product and IT development projects for SaaS products, delivering projects on time and budget while driving product lifecycle, agile workflows and data-informed feature improvements.

Project Management Product Development Agile Stakeholder Management Team Leadership Roadmapping

Public Relations Manager

TV3 Latvia

Feb 2004 - Mar 2006 (2 years 1 month)

Managed media relations and crisis communications to protect and enhance brand reputation, executing PR strategies, content creation and coordinated messaging with marketing teams.

Media Relations Crisis Communications PR Strategy Content Creation Communications Planning

Project Manager

LETA

Jan 1998 - Feb 2004 (6 years 1 month)

Led digital product projects from planning to execution, improving operational workflows and coordinating cross-functional teams to deliver timely, within-budget results.

Project Management Digital Product Development Process Optimization Cross Functional Collaboration Requirements Gathering