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Ana NurellariAN
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Ana Nurellari

@ananurellari

Administrative professional with 6+ years’ remote back-office, CRM, and customer support expertise.

Zimbabwe
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What I'm looking for

I’m looking for a remote EU role where I can support back-office operations, manage CRM inboxes, and coordinate schedules and bookings—using Microsoft Office and Salesforce—to provide reliable client communication and keep processes organized.

I’m a results-driven Administrative Professional with 6+ years of international remote support experience across back office, data entry, and customer service.

I handle data entry and database management, document processing, order processing, and report generation with a high accuracy bar, supported by strong CRM and digital organization skills. I’m comfortable owning email support, client communication, and issue resolution from start to finish.

In my recent remote role as Wine Ambassador & Event Coordinator, I manage client communications and event bookings in English and Spanish, process event registrations, orders, and international shipments, and maintain accurate records to coordinate event logistics. I consistently deliver responsive service through clear communication and organized follow-through.

Earlier, as an Administrative Assistant for EU-funded infrastructure projects, I managed back office operations, processed administrative documents with high accuracy, and coordinated executive calendars, meetings, and vendor communications. I bring structured planning, reliable virtual assistance, and a customer-first mindset to every engagement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Tirana logoUT

University of Tirana

Master’s Degree in EU Business Law, EU Business Law

Earned a Master’s degree in EU Business Law from the University of Tirana.

University of Tirana logoUT

University of Tirana

Bachelor’s Degree in Law, Law

Earned a Bachelor’s degree in Law from the University of Tirana.

TA

Tirana Bar Association

Certified Legal Assistant, Legal Studies

Certified as a Legal Assistant through the Tirana Bar Association.

Alison logoAL

Alison

Paralegal Studies (Completed), Paralegal Studies

Completed Paralegal Studies through Alison (CPD-accredited online learning platform).

Tech stack

Software and tools used professionally

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