Looking for a job

Geraldine Fuentes

@geralss

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I build client-focused sales and operations workflows across insurance, education, travel, and wellness.

Venezuela

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What I'm looking for

I'm looking for a remote role where I can improve sales and operational workflows, strengthen client relationships, use CRM and reporting tools, and contribute across US and LATAM markets in English and Spanish.

I am a Bilingual Operations, Sales and Customer Support Specialist with over 14 years of professional experience in LATAM, including 3+ years dedicated to the US market.

Throughout my career, I have specialized in managing the end-to-end operational lifecycle of accounts, optimizing customer databases within advanced CRM platforms and other tools, and building structured follow-up workflows that boost client acquisition and retention.

As a bilingual professional (Spanish/English), I excel at bridging communication gaps, translating complex information into clear guidance, and delivering high-tier support in fast-paced remote environments. I am deeply committed to operational excellence, data integrity, and driving long-term success for growing teams.

Experience

Work history, roles, and key accomplishments

Insurance Operations & Accounts Specialist

Global Guard Insurance

Mar 2024 - Apr 2026 (2 years 1 month)

Designed and implemented a structured follow-up workflow that increased Spanish-speaking client acquisition and retention. Administered customer databases in multiple CRM platforms and managed the end-to-end operational lifecycle of insurance policies.

GoHighLevel CRM Customer Service Compliance Policy Administration Data Management