At CPI, I managed executive agendas and coordinated travel and event logistics for leadership and international clients. I also drafted executive communications, meeting agendas, and operational summaries to keep team leaders aligned.
I designed and maintained custom Excel trackers for billing, payroll, and administrative reporting, replacing fragmented files with a clear source of truth. I also caught scheduling conflicts and delays early and resolved them before they reached management.
At Sutherland Global, I supported clients in English and Spanish, documented cases in Salesforce CRM, and created FAQs and reference guides. Earlier, as an English–Spanish Interpreter at LanguageLine Solutions, I interpreted live medical, legal, and administrative calls while handling confidential information under strict compliance protocols.
