Shelanny Berrocal

I’m a bilingual Executive Assistant with experience supporting executives through calendar coordination, meeting planning, documentation, and executive inbox management. I’m proactive and detail-oriented, focused on keeping priorities organized while helping teams move faster.

In my remote Executive Assistant role (NDA), I managed executive calendars, appointments, and scheduling, and coordinated meetings through Google Meet and Zoom. I prepared reports, presentations, agendas, and meeting notes, while maintaining confidential records and handling email correspondence.

I also brought strong communication skills to customer-facing work, assisting English and Spanish-speaking clients and vendors. I supported executives while managing multiple priorities, including travel planning, and helped keep workflows running smoothly using Slack and Google Workspace.

Before that, I worked as a Customer Service Representative (Foundever | Citizens Bank) handling phone inquiries, resolving account issues while meeting quality metrics, and documenting interactions accurately with secure handling of confidential information. I also completed a Membership Executive Intern role at PriceSmart, managing renewals and account updates and earning recognition for excellent customer service.