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Daniel Adofo Asante

@danieladofoasante

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Experienced quality analyst with a focus on customer experience.

Ghana

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What I'm looking for

I am looking for a role in a dynamic environment that fosters innovation and allows for professional growth.

My name is Daniel Adofo Asante, and I am a dedicated professional with a strong background in customer experience, IT systems, and supply chain management. I have a Bachelor of Arts degree in Computer Science with Statistics from the University of Ghana, which has equipped me with the analytical skills necessary to excel in my roles. My career has been characterized by a commitment to excellence, effective communication, and teamwork, which I believe are essential in delivering exceptional customer satisfaction.

Currently, I work as a Quality Analyst at Majorel Ghana, where I conduct feedback sessions to reinforce best quality practices and provide live support to agents. My previous experience as an IT Consultant for Attitudinal Breakthrough Foundation has allowed me to develop IT strategies that empower communities through technology. I have also held a managerial position at Royal Commodities Limited, where I led a team of 150 people and implemented systems to monitor cocoa purchases effectively.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst, SME

Current

Majorel Ghana

May 2022 - Present (3 years 1 month)

As a Quality Analyst, I conduct feedback sessions to reinforce quality practices, provide live support to agents, and update policies to meet client expectations. I analyze online content for customer experience and manage multiple tasks daily to achieve high productivity.

Quality Assurance Customer Support Policy Development Google Ads Data Management Communication Team Collaboration Problem Solving

Current

IT Consultant

Current

Attitudinal Breakthrough Foundation LBG

Oct 2021 - Present (3 years 8 months)

In my role as an IT Consultant, I develop strategies to support the NGO's mission, assist with technical issues, and provide expertise in hardware, software, and project management.

Technical Support Project Management Networking Problem Solving Communication

Sector Manager

Royal Commodities Limited

Oct 2017 - May 2021 (3 years 7 months)

As a Sector Manager, I led a team of 150, supervised cocoa purchasing operations, established monitoring systems, and trained staff on sustainable practices while ensuring effective communication of company updates.

Team Leadership Data Analysis Cocoa Purchasing Training Communication Operations Management Quality Control Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Arts, Computer Science with Statistics

2012 - 2016

Studied Computer Science with Statistics, focusing on the integration of statistical methods and computer science principles to solve complex problems.