Nicholas Ohene Konadu
@nicholasohenekonadu
Dynamic customer support professional with over 10 years of experience.
What I'm looking for
I am a dynamic and customer-focused professional with over 10 years of experience in multi-channel support, issue resolution, and quality assurance. My expertise lies in assisting customers through various communication channels, including phone, email, and chat, across technical platforms. I am passionate about driving customer success and facilitating the adoption of technology platforms through empathetic communication and proactive problem-solving.
In my current role as a Quality Assurance Officer at Kasapreko PLC, I have successfully resolved customer inquiries and complaints, enhancing satisfaction by 15%. My commitment to excellence was recognized when I was awarded Best Worker (KPIs) for consistently exceeding performance targets. I have collaborated with cross-functional teams to ensure a seamless customer experience and have delivered detailed reports to improve transparency and trust.
With a degree in Analytical Chemistry and various certifications in customer service and technology management, I am well-equipped to adapt to new technologies and processes. I thrive in fast-paced environments and am dedicated to maintaining professionalism and empathy under pressure.
Experience
Work history, roles, and key accomplishments
Quality Assurance Officer
Kasapreko PLC
Feb 2017 - Present (8 years 5 months)
Resolved customer inquiries and complaints across multiple channels, enhancing satisfaction by 15%. Collaborated with Quality Control and R&D teams to reduce labeling errors by 10%, improving product accuracy and compliance.
Quality Assurance and Control Officer
Voltic Ghana Limited
Mar 2014 - Jan 2017 (2 years 10 months)
Provided prompt support for customer complaints related to stock and product quality. Conducted checks to maintain product integrity, reducing rework and enhancing service delivery.
Education
Degrees, certifications, and relevant coursework
Accra Technical University
Degree, Analytical Chemistry
Grade: 4.02
Obtained a Degree in Analytical Chemistry from Accra Technical University. Achieved a GPA of 4.02, demonstrating strong academic performance in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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