Nicholas Ohene KonaduNK
Open to opportunities

Nicholas Ohene Konadu

@nicholasohenekonadu

Dynamic customer support professional with over 10 years of experience.

Ghana
Message

What I'm looking for

I am looking for a role that values customer success and offers opportunities for growth in technology management.

I am a dynamic and customer-focused professional with over 10 years of experience in multi-channel support, issue resolution, and quality assurance. My expertise lies in assisting customers through various communication channels, including phone, email, and chat, across technical platforms. I am passionate about driving customer success and facilitating the adoption of technology platforms through empathetic communication and proactive problem-solving.

In my current role as a Quality Assurance Officer at Kasapreko PLC, I have successfully resolved customer inquiries and complaints, enhancing satisfaction by 15%. My commitment to excellence was recognized when I was awarded Best Worker (KPIs) for consistently exceeding performance targets. I have collaborated with cross-functional teams to ensure a seamless customer experience and have delivered detailed reports to improve transparency and trust.

With a degree in Analytical Chemistry and various certifications in customer service and technology management, I am well-equipped to adapt to new technologies and processes. I thrive in fast-paced environments and am dedicated to maintaining professionalism and empathy under pressure.

Experience

Work history, roles, and key accomplishments

VL

Quality Assurance and Control Officer

Voltic Ghana Limited

Mar 2014 - Jan 2017 (2 years 10 months)

Provided prompt support for customer complaints related to stock and product quality. Conducted checks to maintain product integrity, reducing rework and enhancing service delivery.

Education

Degrees, certifications, and relevant coursework

AU

Accra Technical University

Degree, Analytical Chemistry

Grade: 4.02

Obtained a Degree in Analytical Chemistry from Accra Technical University. Achieved a GPA of 4.02, demonstrating strong academic performance in the field.

Tech stack

Software and tools used professionally

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Nicholas Ohene Konadu - Quality Assurance Officer - Kasapreko PLC | Himalayas