Richard Kyei
@richardkyei
QA Analyst and Computer Engineer specializing in compliance audits and analytics-driven quality improvements.
GhanaWhat I'm looking for
I’m an Analytical, self-directed QA Analyst and Computer Engineer who bridges distributed data analytics with digital process auditing and remote customer experience management. I focus on compliance frameworks, root-cause analysis, and trend interpretation to reduce risk and strengthen operational performance.
In remote QA roles, I audit cross-border customer interactions against service blueprints, coordinate remote calibration, and deliver data-backed coaching asynchronously to improve compliance scores. I also interrogate historical compliance metrics to surface behavioral trends and digital process friction points using Power BI, Tableau, Advanced Excel, and SQL.
Before that, I managed high-volume order queues with secure payment tokenization and handled complex UK e-commerce issue resolution through digital ticketing and de-escalation. Earlier, I built executive dashboards and managed SQL/Excel databases tracking operational logs, and I’ve reinforced this with IoT and embedded systems capstone projects.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix + Webhelp
Oct 2023 - Present (2 years 9 months)
Handled high-tier digital ticketing, billing disputes, and shipping logistics for UK-based accounts. De-escalated complex cross-border customer complaints using active listening and real-time problem-solving.
Quality Assurance Agent
Ubiquity
Feb 2025 - May 2026 (1 year 3 months)
Audited and evaluated cross-border customer interactions against service blueprints using digital monitoring to ensure compliance and procedural alignment. Conducted trend analytics on historical compliance metrics and delivered asynchronous performance coaching and remote calibration with supervisors.
Customer Service Agent
Ubiquity
Nov 2024 - Feb 2025 (3 months)
Managed high-volume international e-commerce order queues by performing data verification and secure payment tokenization. Navigated internal product catalogs under strict turnaround protocols.
Data & Statistics Analyst (National Service)
Ghana Civil Aviation Authority
Dec 2022 - Oct 2023 (10 months)
Managed core SQL and Excel databases tracking air traffic flow configurations and terminal performance logs. Built Power BI and Tableau dashboards to present operational trends to stakeholders.
Education
Degrees, certifications, and relevant coursework
Ghana Communication Technology University (GCTU)
Bachelor of Science in Computer Engineering, Computer Engineering
2019 - 2022
Earned a BSc in Computer Engineering at Ghana Communication Technology University (GCTU) from 2019 to 2022.
The City & Guilds of London Institute / GTUC
Level 3 Diploma in Electrical & Electronic Engineering, Electrical & Electronic Engineering
2018 - 2019
Completed a Level 3 Diploma in Electrical & Electronic Engineering from 2018 to 2019.
St. Thomas Aquinas Senior High
WASSCE (General Science), General Science
Completed WASSCE (General Science) at St. Thomas Aquinas Senior High.
Datus Complex School
BECE, Basic Education
Completed BECE at Datus Complex School.
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
Interested in hiring Richard?
You can contact Richard and 90k+ other talented remote workers on Himalayas.
Message RichardGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
