Diandra Paz Barros

I'm leading B2B client relationships and service delivery at Auxis, where I serve as the primary contact for escalations, performance reviews, recurring business meetings, and service improvement discussions.

I helped launch a new client operation from the ground up by translating requirements into workflows, processes, and team structure. I also increased account utilization from approximately 25% to 85% and built Power BI reporting infrastructure to track volumes, quality, audits, and service performance.

Previously at Lean Solutions Group, I grew from leading four employees on one account to managing 15+ employees across three client accounts. I led staffing, onboarding, coaching, quality, performance reporting, and recovery efforts for high-priority operational risks.

I'm building specialized knowledge in product marketing, consumer insights, product innovation, and go-to-market strategy, grounded in business analysis, customer needs, and data-driven decision-making.