Open to opportunities

Juliana Cardona

@julianacardona

Delivery Operations & Client Services leader improving post-sales execution, operational rigor, and revenue predictability for enterprise accounts.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own delivery and client outcomes—building scalable operating models, strengthening governance, and driving renewals and expansion through cross-functional execution and clear team performance cadence.

I’m a Delivery Operations & Client Services leader with 7+ years optimizing post-sales delivery in technology and services organizations. I’m known for strengthening operational rigor, cross-functional execution, and revenue predictability across enterprise service engagements.

In my current role as Client Operations & Delivery Manager (May 2022–Present), I owned post-sales relationships for 13+ enterprise accounts, leading hiring strategy, delivery alignment, renewals, and expansion. I led revenue growth & expansion delivery operations supporting $10M+ ARR and contributed to $20M+ in total revenue milestones over four Support years.

I design scalable delivery operating models that improve project handoffs, resource coordination, and execution speed. I also coordinate contract & SOW negotiation to align delivery scope and governance, while partnering across leaders to identify risks early and mitigate execution issues.

I build teams and operating cadence by establishing clearer roles, performance cadences, and review frameworks for Customer Success and Delivery teams. By strengthening delivery governance and resource planning, I help teams improve consultant utilization, increase client retention, and sustain operational excellence while aligning capacity to incoming demand.

Experience

Work history, roles, and key accomplishments

Current

Client Operations & Delivery

Current

Factored

May 2022 - Present (4 years 1 month)

Owned post-sales delivery and account relationships for 13+ enterprise customers, supporting hiring strategy, delivery alignment, renewals, and expansion. Drove delivery-operating-model improvements and contributed to $20M+ in total revenue milestones across support years.

Client Operations Delivery Management Revenue Growth Account Leadership Stakeholder Management Resource Planning Customer Success

Project Management & BD Manager

AA&B Estudio Juridico

Oct 2019 - May 2022 (2 years 7 months)

Built and led a specialized cannabis consulting practice, increasing the firm’s net income by 30%. Improved consulting operations and client project management, advised 20+ companies on strategy, and handled negotiations up to $1M USD with clients holding $5M+ USD in funding.

Project Management Business Development Consulting Operations Stakeholder Management Contract Negotiation Process Improvement Proposal Development Business Strategy

Sales Account Manager

Audara

Dec 2018 - Jul 2019 (7 months)

Coordinated marketing and sales to improve campaign alignment for a multichannel contact-center SaaS provider. Helped SMB clients redesign customer experience, driving 10% sales growth, and supported first U.S. client acquisition through product translation and English-language training content.

Account Management Sales Enablement Customer Experience Campaign Coordination Product Localization SMB Sales

Key Account Manager

Intermarketing Express

Mar 2017 - Dec 2018 (1 year 9 months)

Managed key accounts across LATAM, Brazil, Canada, U.S. Hispanic Market, Korea, Taiwan, Middle East, and Africa for a DRTV company. Led supplier initiatives to increase LATAM sales by an average of 20% annually and launched the company’s first digital direct-sales project in the Middle East.

Key Account Management Supplier Management International Sales Territory Strategy DRTV Sales Sales Growth Regional Business Management

Education

Degrees, certifications, and relevant coursework

Universidad de La Sabana

Bachelor of Science, Business Administration

2012 - 2017

Built operational processes and internal systems that improved consulting delivery efficiency and client project management. Advised 20+ companies on business strategy, from business plans to brand positioning, preparing and pitching investor-ready proposals.