Kristine Marie Casilla
@kristinemariecasilla
Experienced Registered Nurse and Medical Records Manager improving documentation, compliance, and workflows.
What I'm looking for
I am a Registered Nurse and seasoned Health Information professional with broad experience managing medical records operations and ensuring HIPAA-compliant documentation. I combine clinical training with deep expertise in records management to support quality patient care.
As Medical Records Manager, I oversaw operations, led teams of analysts, and conducted audits to improve accuracy and compliance. My background includes hands-on work as a medical records analyst and medical transcriptionist, where I developed a keen attention to detail and a strong commitment to accuracy.
I am skilled at process improvement, SOP development, and data analysis — generating reports that inform operational and clinical decisions. I have a track record of training and mentoring staff, streamlining workflows, and collaborating with clinical teams to ensure timely access to records.
I bring a detail-oriented, compliance-focused approach and a commitment to continuous improvement, backed by nursing licensure and recognition for performance and accuracy.
Experience
Work history, roles, and key accomplishments
Medical Records Manager
The Wound Pros
Aug 2022 - Dec 2025 (3 years 4 months)
Oversaw medical records operations and HIPAA compliance, managed a team of records analysts, implemented tracking systems that improved workflow efficiency, and conducted audits to ensure documentation accuracy.
Medical Records Analyst
The Wound Pros
May 2019 - Aug 2022 (3 years 3 months)
Reviewed and processed patient documentation for proper coding and compliance, trained new staff on EHR protocols, and helped develop SOPs that improved workflow efficiency.
Medical Transcriptionist
Quikscript Data Encoding Services
Oct 2018 - Apr 2019 (6 months)
Transcribed physician dictations into accurate medical records with a 98% accuracy rate, ensured timely report submission, and collaborated with QA to refine transcription standards.
Produced SEO-optimized content and conducted keyword research to improve client search rankings and maintain consistent brand voice across accounts.
Customer Service Representative
Convergys Philippines
Feb 2012 - Jun 2014 (2 years 4 months)
Handled inbound calls to resolve customer issues, consistently exceeded KPIs including first-call resolution and contributed to customer retention goals.
Education
Degrees, certifications, and relevant coursework
Saint Louis University
Bachelor of Science in Nursing, Nursing
2007 - 2011
Activities and societies: Licensed Registered Nurse (RN); Dean's List (multiple semesters)
Completed a Bachelor of Science in Nursing with clinical and theoretical training in patient care, healthcare systems, and medical ethics; completed internships in hospital and community health settings.
Baguio City National High School
High School Diploma, Special Science Program
2003 - 2007
Completed the Special Science Program with emphasis on sciences, mathematics, and research skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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