Abigail Bartolome

I’m a Healthcare Scheduling Specialist with 1 year and 5 months of BPO experience supporting medical records retrieval coordination in high-volume, call-heavy environments. I’ve been recognized as a top-performing Medical Records Retriever by consistently exceeding scheduling and turnaround targets.

I manage multi-facility schedules end-to-end—logging, tracking, and updating retrieval statuses in proprietary healthcare retrieval platforms while balancing competing timelines. On every call, I focus on professionalism, strong phone communication, and proactive follow-ups with facility administrative staff to confirm appointment status and resolve scheduling conflicts.

HIPAA is at the center of how I work. I’m HIPAA-certified, maintain strict adherence to HIPAA regulations throughout patient-related communications, and sustained a 100% HIPAA compliance record with zero violations or data breaches throughout my tenure. I also have cross-training in financial services compliance, including caller verification protocols and financial security standards.

I’m comfortable in fast-paced healthcare settings and quick to learn new scheduling and EMR systems. I bring reliability, attention to detail, and strong organization—supported by proficiency in Microsoft Office, Excel, PowerPoint, and Canva.