Josefina Pabilonia

I’m a healthcare support professional with over 11 years of experience in both clinical and administrative roles. My background spans hospital front desk operations, insurance coordination, clinical documentation, and virtual assistance—giving me a well-rounded skill set in patient support and healthcare operations.

I started my career at St. Luke’s Medical Center, where I spent 3 years as a Front Desk staff in the Operating Room—registering patients, preparing provider reports, and communicating surgical updates with families. I then worked at Access Healthcare as a Senior Client Partner for 6 years, gaining deep experience in insurance verification, referrals, and prior authorizations through multiple channels including portals, fax, and direct insurer communication.

Later, at Accenture, I served as a Quality Documentation Analyst, scribing consultations and ensuring the accuracy of clinical summaries for providers and patients. Most recently, I’ve been supporting a small clinic in Indiana as a Virtual Assistant, handling appointment scheduling, and document management.

💻 I’m highly experienced in navigating EMR systems such as Cerner, MediTech, and Athena, and comfortable using a wide range of insurance portals. I’m passionate about supporting providers and ensuring seamless patient care through efficient, accurate administrative work.