Open to opportunities

Danica Bowran

@danicabowran

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Confident and driven Senior Partner Success Manager with SaaS expertise.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth, job satisfaction, and opportunities for self-development.

I am a highly driven individual with extensive experience in customer and account management, particularly within the SaaS sector. My journey has been marked by a commitment to excellence and a passion for helping clients achieve their goals. I thrive in fast-paced environments, where I can leverage my analytical skills and leadership abilities to drive success.

Throughout my career, I have consistently exceeded client expectations by managing relationships effectively and ensuring satisfaction. My role as a Senior Partner Success Manager at Ocado Group has allowed me to hone my skills in account development and operational analysis, leading to significant improvements in client retention and service delivery. I am dedicated to continuous self-development and seek opportunities that align with my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Partner Success Manager

Current

Ocado Group

Jul 2021 - Present (3 years 10 months)

Managed client expectations and owned overall relationships with assigned clients, ensuring their satisfaction and retention. Aided clients in achieving their goals and tracked customer health metrics. Worked with service partners to identify strategies and solutions that drive value to their end customers.

SaaS Freshdesk Account Management Strategic Planning Relationship Management Performance Tracking Team Leadership Business Analysis

Key Account Specialist

Private Client Holdings

Jun 2019 - Nov 2020 (1 year 5 months)

Managed a corporate client portfolio and grew the department in terms of clients, team members, and service levels. Presented to clients monthly and handled new business implementation and development. Wrote reports, planned budgets, and reconciled billing statements.

Key Account Management Business Development Budgeting CRM Systems Customer Service Team Leadership Conflict Resolution Strategic Planning

Senior Customer Consultant

PSG Wealth

Oct 2016 - May 2019 (2 years 7 months)

Managed a corporate client portfolio of over 3500 clients with a book value of R12 million per annum. Ensured all queries were dealt with efficiently and presented to clients monthly. Implemented new business and developed strategies for client retention.

Business Development CRM Systems Customer Service Team Management Strategic Planning Conflict Resolution

Area Manager

Hollywoodbets

Apr 2016 - Oct 2016 (6 months)

Implemented regional strategies to grow the customer base and increase sales, managing the regional team and operational activities. Actively promoted within the regions and implemented marketing campaigns. Conducted staff management, including recruitment and performance processes.

Sales Growth Customer Acquisition Marketing Campaigns Recruitment Performance Management Budget Approval Customer Feedback Analysis Strategic Planning

Product Manager

Hollywoodbets

Mar 2015 - Mar 2016 (1 year)

Responsible for national product sales and managed a small team. Drew up contracts and procedures, and handled marketing for products across digital and print media. Liaised with the development team on system changes and integrations.

Product Management Sales Management Team Leadership Contract Management Marketing System Integration Key Account Management Customer Support Strategic Planning

Personal Assistant to COO

Hollywoodbets

Sep 2014 - Feb 2015 (5 months)

Involved in most aspects of the business, dealing with work from junior to senior management. Compiled reports, worked with budgets and balance sheets, and managed projects. Liaised with all departments on urgent matters and drafted formal documents.

Personal Assistant Budget Management Project Management Policy Implementation Administrative Support Strategic Planning Contract Review

Education

Degrees, certifications, and relevant coursework

Thomas More College

Grade 12, General Studies

Grade: 75% aggregate, 1 Distinction

Activities and societies: English (1st Language), Afrikaans (2nd Language), Physical Science, Mathematics, Business Studies, Geography (Distinction), Life Orientation

Completed secondary education with a distinction in Geography and a 75% aggregate. Studied a range of subjects including English, Afrikaans, Physical Science, Mathematics, Business Studies, and Life Orientation.

University of South Africa (UNISA)

Bachelor of Commerce, Management and Operations

Grade: Cum Laude (first in UK standards), 27 Distinctions out of 32 exams, 1st Year – 72% average, 2nd Year – 80% average, 3rd Year – 80% average

Graduated Cum Laude with a Bachelor of Commerce in Management and Operations. Achieved 27 distinctions out of 32 exams, demonstrating strong academic performance.