Danica Bowran
@danicabowran
Confident and driven Senior Partner Success Manager with SaaS expertise.
What I'm looking for
I am a highly driven individual with extensive experience in customer and account management, particularly within the SaaS sector. My journey has been marked by a commitment to excellence and a passion for helping clients achieve their goals. I thrive in fast-paced environments, where I can leverage my analytical skills and leadership abilities to drive success.
Throughout my career, I have consistently exceeded client expectations by managing relationships effectively and ensuring satisfaction. My role as a Senior Partner Success Manager at Ocado Group has allowed me to hone my skills in account development and operational analysis, leading to significant improvements in client retention and service delivery. I am dedicated to continuous self-development and seek opportunities that align with my professional growth.
Experience
Work history, roles, and key accomplishments
Senior Partner Success Manager
Ocado Group
Jul 2021 - Present (3 years 11 months)
Managed client expectations and owned overall relationships with assigned clients, ensuring their satisfaction and retention. Aided clients in achieving their goals and tracked customer health metrics. Worked with service partners to identify strategies and solutions that drive value to their end customers.
Key Account Specialist
Private Client Holdings
Jun 2019 - Nov 2020 (1 year 5 months)
Managed a corporate client portfolio and grew the department in terms of clients, team members, and service levels. Presented to clients monthly and handled new business implementation and development. Wrote reports, planned budgets, and reconciled billing statements.
Senior Customer Consultant
PSG Wealth
Oct 2016 - May 2019 (2 years 7 months)
Managed a corporate client portfolio of over 3500 clients with a book value of R12 million per annum. Ensured all queries were dealt with efficiently and presented to clients monthly. Implemented new business and developed strategies for client retention.
Area Manager
Hollywoodbets
Apr 2016 - Oct 2016 (6 months)
Implemented regional strategies to grow the customer base and increase sales, managing the regional team and operational activities. Actively promoted within the regions and implemented marketing campaigns. Conducted staff management, including recruitment and performance processes.
Product Manager
Hollywoodbets
Mar 2015 - Mar 2016 (1 year)
Responsible for national product sales and managed a small team. Drew up contracts and procedures, and handled marketing for products across digital and print media. Liaised with the development team on system changes and integrations.
Personal Assistant to COO
Hollywoodbets
Sep 2014 - Feb 2015 (5 months)
Involved in most aspects of the business, dealing with work from junior to senior management. Compiled reports, worked with budgets and balance sheets, and managed projects. Liaised with all departments on urgent matters and drafted formal documents.
Education
Degrees, certifications, and relevant coursework
Thomas More College
Grade 12, General Studies
Grade: 75% aggregate, 1 Distinction
Activities and societies: English (1st Language), Afrikaans (2nd Language), Physical Science, Mathematics, Business Studies, Geography (Distinction), Life Orientation
Completed secondary education with a distinction in Geography and a 75% aggregate. Studied a range of subjects including English, Afrikaans, Physical Science, Mathematics, Business Studies, and Life Orientation.
University of South Africa (UNISA)
Bachelor of Commerce, Management and Operations
Grade: Cum Laude (first in UK standards), 27 Distinctions out of 32 exams, 1st Year – 72% average, 2nd Year – 80% average, 3rd Year – 80% average
Graduated Cum Laude with a Bachelor of Commerce in Management and Operations. Achieved 27 distinctions out of 32 exams, demonstrating strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Danica?
You can contact Danica and 90k+ other talented remote workers on Himalayas.
Message DanicaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
