Danica BowranDB
Open to opportunities

Danica Bowran

@danicabowran

Confident and driven Senior Partner Success Manager with SaaS expertise.

United Kingdom

What I'm looking for

I am looking for a role that offers growth, job satisfaction, and opportunities for self-development.

I am a highly driven individual with extensive experience in customer and account management, particularly within the SaaS sector. My journey has been marked by a commitment to excellence and a passion for helping clients achieve their goals. I thrive in fast-paced environments, where I can leverage my analytical skills and leadership abilities to drive success.

Throughout my career, I have consistently exceeded client expectations by managing relationships effectively and ensuring satisfaction. My role as a Senior Partner Success Manager at Ocado Group has allowed me to hone my skills in account development and operational analysis, leading to significant improvements in client retention and service delivery. I am dedicated to continuous self-development and seek opportunities that align with my professional growth.

Experience

Work history, roles, and key accomplishments

OG
Current

Senior Partner Success Manager

Ocado Group

Jul 2021 - Present (3 years 11 months)

Managed client expectations and owned overall relationships with assigned clients, ensuring their satisfaction and retention. Aided clients in achieving their goals and tracked customer health metrics. Worked with service partners to identify strategies and solutions that drive value to their end customers.

Education

Degrees, certifications, and relevant coursework

TC

Thomas More College

Grade 12, General Studies

Grade: 75% aggregate, 1 Distinction

Activities and societies: English (1st Language), Afrikaans (2nd Language), Physical Science, Mathematics, Business Studies, Geography (Distinction), Life Orientation

Completed secondary education with a distinction in Geography and a 75% aggregate. Studied a range of subjects including English, Afrikaans, Physical Science, Mathematics, Business Studies, and Life Orientation.

University of South Africa (UNISA) logoU(

University of South Africa (UNISA)

Bachelor of Commerce, Management and Operations

Grade: Cum Laude (first in UK standards), 27 Distinctions out of 32 exams, 1st Year – 72% average, 2nd Year – 80% average, 3rd Year – 80% average

Graduated Cum Laude with a Bachelor of Commerce in Management and Operations. Achieved 27 distinctions out of 32 exams, demonstrating strong academic performance.

Tech stack

Software and tools used professionally

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