Dan Hogan

Manage and support 30 active B2B clients across SMB, mid-market and enterprise, maintaining a 98% revenue retention target. Build trusted relationships with HR, Talent Acquisition, Operations and senior decision-makers, and provide platform demonstrations and product guidance.

Managed customers from initial contact and platform demonstration through setup, ongoing support and long-term relationship management. Explained recruitment advertising and digital hiring tools clearly, and handled customer questions, objections and service concerns by phone and email.

Handled high-volume customer conversations across broadband and electricity, covering service questions, retention, complaints, account issues and acquisition. Resolved objections, complaints and sensitive customer situations with patience, empathy and clear communication.

Explained technical broadband products clearly, helped customers understand service options and adapted conversations to different levels of technical knowledge. Supported one of the company's most successful high-speed rural broadband product launches and built customer confidence quickly.

Completed Leaving Certificate at St Benildus College from 2005 to 2010.