Open to opportunities

Indian User

@indianuser

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Experienced customer service representative with exceptional problem-solving skills.

Jamaica

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With a wealth of experience in customer service, I have honed my ability to manage high-volume calls while ensuring exceptional service delivery. My journey began as a Front Desk Representative at Lady Hamilton Grand Palladium Resort, where I welcomed guests and facilitated smooth communication through efficient handling of correspondence. This role laid the foundation for my strong communication skills and attention to detail.

My tenure as a Customer Service Agent at Sutherland Global Services further developed my capabilities, allowing me to manage substantial call volumes and assist clients with diverse issues. I pride myself on my problem-solving skills and my ability to direct clients to the appropriate departments for resolution. Most recently, as a Reservation Agent at Alorica, I have continued to excel in providing outstanding customer service, handling guest complaints, and collaborating with various departments to enhance the guest experience.

Experience

Work history, roles, and key accomplishments

Current

Reservation Agent

Current

Alorica

Oct 2022 - Oct 2023 (1 year)

Assisted guests with room reservations, updated reservation systems, processed payments, and handled guest complaints while providing exceptional customer service.

Customer Service Communication Problem Solving Time Management

Security Guard

SecuriPro Limited

Nov 2019 - Jul 2022 (2 years 8 months)

Monitored surroundings to ensure the safety of workers and contractors. Observed the location and checked vehicles in and out of the compound.

Communication Problem Solving

Customer Service Agent

Sutherland Global Services

Mar 2017 - Oct 2017 (7 months)

Managed a high volume of incoming and outgoing calls professionally. Provided assistance to clients, demonstrating clear communication and directing them to relevant departments for issue resolution.

Communication Problem Solving Critical Thinking Time Management

Front Desk Representative

Lady Hamilton Grand Palladium Resort

Dec 2015 - Jan 2017 (1 year 1 month)

Welcomed guests warmly, distributed letters and packages, and managed outgoing mail. Ensured smooth communication by checking, sorting, and forwarding emails to relevant parties.

Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Distinction College

Level 2 Certificate, Security and Business Administration

2019 - 2022

Pursued advanced studies in Security Officer training and Mixology, enhancing skills in both security management and beverage service.

Distinction College

Level 1 Certificate, Business Administration

2017 - 2019

Grade: Distinction

Activities and societies: Writing, Reading, Volunteering, Sight-seeing.

Completed CXC's with subjects including English A, Principles of Accounts, and Principles of Business. Developed foundational knowledge in business principles and practices.