CRChannelle Richards
@channellerichards
Empathetic Customer Support Specialist with 6 years of experience.
JamaicaWhat I'm looking for
As a dedicated Customer Support Specialist with over six years of experience, I have honed my skills in delivering exceptional service and fostering customer satisfaction. My journey in customer support has equipped me with a robust skill set, including problem-solving, effective communication, and process optimization. I am passionate about enhancing the customer experience and driving client retention through proactive support and tailored solutions.
Throughout my career, I have consistently achieved high customer satisfaction ratings, with a proven track record of resolving complaints promptly and efficiently. My experience spans various roles, from a Dining Room Server at Sandals South Coast to a Customer Service Representative at TW Solutions, where I not only met but exceeded performance metrics. I take pride in my ability to analyze customer feedback, identify trends, and implement improvements that significantly boost satisfaction and retention rates.
I am now seeking to contribute my expertise to a dynamic team where I can continue to drive operational success and enhance client relationships. My commitment to exceptional service and my detail-oriented approach make me a valuable asset in any customer-focused environment.
Experience
Work history, roles, and key accomplishments
Dining Room Server
Sandals South Coast
Jan 2023 - Mar 2024 (1 year 2 months)
Resolved customer complaints promptly, fostering long-term loyalty. Delivered exceptional service by addressing diners’ dietary needs and ensuring memorable experiences.
Customer Service Representative
TW Solutions
May 2022 - Dec 2022 (7 months)
Achieved 95% customer satisfaction through accurate and empathetic communication. Provided timely assistance to customers, resolving inquiries through various channels.
Retail Sales Associate
Fancy Lou Collections
Feb 2021 - Jan 2022 (11 months)
Surpassed sales targets by 15% through personalized product recommendations. Enhanced customer retention rates significantly and managed inventory for over 2,200 accounts.
Customer Support Agent
Call Centre Solutions
Oct 2018 - Nov 2020 (2 years 1 month)
Handled 90+ calls daily with a 93% positive customer rating. Recognized for outstanding performance and problem-solving skills, achieving a high first-contact resolution rate.
Customer Support Specialist
Contact Me Summary
Sep 2017 - Sep 2017 (0 months)
Empathetic and proactive Customer Support Specialist with over 6 years of experience in delivering exceptional service and fostering customer satisfaction. Skilled in problem-solving and effective communication to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
Westmore Academy Nursing School
Certification in Nursing, Nursing
2017 - 2018
Activities and societies: CPR trained and certified, proficiency in Microsoft Word and Excel.
Completed training in nursing, focusing on patient care and support. Developed skills in data entry and database management, as well as CPR training and certification.
Black River High
High School Diploma, General Education
2016 - 2017
Completed high school education with a focus on developing foundational skills in communication and organization.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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