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Dana Makarem

@danamakarem

Head of People Operations at SiiRA World, where I led talent acquisition and people systems across a hybrid team.

At SiiRA World, I led people operations across a hybrid team of employees and contractors, covering recruitment, performance management, workplace culture, and employee relations. I partnered with department heads on hiring needs and organizational design, and worked with the CEO on people strategy.

At Geek Express, I developed HR strategies and managed recruitment, employee relations, performance processes, and training coordination. Earlier, I managed office operations at Kitchen Labo and supported daily operations as Assistant General Manager at Defence 21 Magazine.

Experience

Work history, roles, and key accomplishments

Head of People Operations

SiiRA World

Apr 2024 - Apr 2026 (2 years)

Led HR functions including recruitment, performance management, and employee relations across a hybrid team. Managed end-to-end talent acquisition and partnered with leadership on people strategy.

Human Resources Management People Operations Talent Acquisition Employee Relations Performance Management HR Policy Onboarding Training HR Metrics Team Leadership Communication Skills

HR Manager

Geek Express

Jan 2020 - Mar 2024 (4 years 2 months)

Developed and implemented HR strategies aligned with business objectives. Managed employee relations, recruitment, performance appraisals, and coordinated training programs.

Human Resources Management Employee Relations Recruitment Performance Management HR Policy Training HR Metrics Office Operations Financial Reporting

Office Manager

Kitchen Labo

Jul 2017 - Dec 2019 (2 years 5 months)

Managed office operations, payroll preparation, and administrative workflows. Coordinated vendors, meetings, and financial reporting.

Office Management Payroll Administrative Support Vendor Management Financial Reporting Inventory Control

Assistant General Manager

Defence 21 Magazine

Oct 2014 - Jun 2017 (2 years 8 months)

Supported the General Manager with daily operations, scheduling, and administrative matters. Coordinated travel, events, and reports.

Operations Management Scheduling Administrative Support Event Coordination Reporting

Telesales Representative

International Publishers

Apr 2012 - Sep 2014 (2 years 5 months)

Communicated with clients about products and promotions, managed sales leads and KPIs, and supervised sales executives.

Telesales Sales Lead Management KPI Tracking Team Supervision Client Communication

Customer Service Representative

Byblos Bank

Oct 2010 - Mar 2012 (1 year 5 months)

Managed customer inquiries, banking product questions, transactions, and service requests. Identified cross-selling opportunities.

Customer Service Banking Products Transaction Processing Cross Selling Communication Skills

Assistant Manager

American University of Sciences and Technology Studios

Aug 2009 - Aug 2010 (1 year)

Supported studio operations, equipment maintenance, and archiving. Assisted with audio/video editing and student project support.

Studio Operations Equipment Maintenance Audiovisual Editing Archiving Student Support

Education

Degrees, certifications, and relevant coursework

American University of Sciences and Technology

Bachelor of Communication Arts, Communication Arts

2007 - 2010

Pursued a Bachelor of Communication Arts with relevant coursework in marketing, public relations, advertising, human resources, journalism, and radio and television.