GA

Looking for a job

Ghinwa Aridi

@ghinwaaridi

I resolve customer needs across call centers, sales, front desks, and community support programs.

What I'm looking for

I'm looking to contribute my customer service, administrative, data-entry, and interpersonal skills in a role that supports business growth and customer satisfaction.

I've supported customers at Caprice L'Orient, Fidel Verta, and KidzMondo, managing orders, inquiries, complaints, service cases, ticket sales, and front-desk operations.

I've also collected household data and registered children for educational support with Caritas Lebanon, while building administrative, documentation, reporting, and client-support experience in high-pressure environments.

Experience

Work history, roles, and key accomplishments

CL

Enumerator / Household Visitor

Caritas Lebanon

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted field visits and collected household data. Registered children in educational support programs and assisted vulnerable families with educational and financial support.

Data Collection Fieldwork Community Outreach Documentation

KI

Customer Service Agent / Sales Representative / Receptionist

KidzMondo

Jan 2012 - Dec 2015 (3 years 11 months)

Managed customer inquiries and complaints, processed ticket sales and cash transactions, and supported front-desk operations and guest reception. Promoted products and services to customers.

Customer Service Sales Upselling Cash Handling Frontdesk Reception Complaint Resolution

CL

Customer Service Representative

Caprice L'Orient

Jan 2026 - Present (8 months)

Managed online customer orders and resolved customer inquiries efficiently. Improved customer satisfaction through prompt issue resolution.

Customer Service Order Management Issue Resolution Communication Skills

FV

Call Center Agent

Fidel Verta

Jan 2025 - Present (1 year 8 months)

Handled inbound and outbound calls and supported customer requests. Maintained customer records and followed up on service cases.

Call Center Operations Inbound Calls Outbound Calls Customer Support Record keeping

BB

Banking Trainee

BBAC Bank

Assisted in customer transactions and loan documentation. Supported customer service and file auditing.

Banking Operations Customer Service Loan Documentation Data Auditing

Education

Degrees, certifications, and relevant coursework

AU

Arab Open University

Bachelor's Degree, Business Studies

2010 - 2013

Pursued Business Studies with System Practice, gaining knowledge in business administration and information systems.

BS

Bir Hasan School

BT3, Accounting and Sales Relations

2008 - 2009

Completed BT3 in Accounting and Sales Relations, focusing on accounting principles and sales techniques.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Lebanon

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Call Center Representative Administrative Assistant Data Entry Clerk Field Officer Sales Support Specialist Receptionist

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