Open to opportunities

Daniel Amer

@danielamer

Message

I resolve complex customer transactions and strengthen after-sales operations.

Lebanon

Message

What I'm looking for

I'm seeking a growth-oriented team where I can apply my bilingual customer support, after-sales operations, financial transaction, and problem-solving experience to improve client retention and service quality.

I've supported high-volume financial and telecom customers at Whish Money and MTC touch, resolving transaction, account, billing, and service issues with care and accuracy.

At Whish Money, I managed post-transaction inquiries, coordinated with technical and settlement teams to troubleshoot discrepancies, and used Excel to maintain after-sales logs, daily performance metrics, and operational reports.

At MTC touch, I assisted subscribers with contracts, cellular services, and complex billing inquiries through CRM and Outlook. My active listening and rapid problem-solving helped reduce dispute escalation rates by 15% while achieving top-quartile customer satisfaction ratings.

I'm bilingual in Arabic and English, professionally fluent in French, and bring a finance and accounting foundation to customer-facing operations, reporting, and client retention.

Experience

Work history, roles, and key accomplishments

After Sales Officer

Whish Money

Sep 2025 - Mar 2026 (6 months)

Managed post-transaction inquiries and customer support, ensuring efficient resolution of financial transaction and account issues. Liaised with cross-functional teams to troubleshoot system discrepancies and maintained performance metrics.

Customer Service CRM Data Entry Escalation Handling