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DaMonec Baker

@damonecbaker

Customer Success professional at Aramark managing client accounts, resolving complex billing issues, and maintaining customer records in Salesforce.

United States

Message

At Aramark, I manage client communications and resolve complex billing, account, and payment discrepancies by reviewing records and coordinating with internal departments.

I maintain customer records and service requests in Salesforce CRM, and handle invoicing, billing reconciliation, purchase orders, and payments. Earlier, I built customer relationships as a Sales Associate at Dillard's and supported office operations at Eastern Kentucky University – College of Education.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator II

Current

Aramark

Nov 2020 - Present (5 years 11 months)

Manage high-volume client communications via phone and email, resolving inquiries efficiently. Maintain customer records in Salesforce CRM, oversee accounts receivable functions, and investigate billing discrepancies.

Salesforce Customer Service Accounts Receivable Billing Invoicing Data Entry Microsoft Office Communication Skills Problem Solving

Sales Associate

Dillard's

Nov 2018 - Nov 2020 (2 years)

Built strong customer relationships through personalized service and product recommendations. Assisted customers with purchases, financing options, and issue resolution while processing transactions accurately.

Customer Service Sales Point of Sale Communication Skills Problem Solving

Administrative Assistant (Student Worker)

Eastern Kentucky University

Oct 2015 - May 2018 (2 years 7 months)

Supported daily office operations through document preparation, data entry, filing, and records management. Maintained confidential records and updated spreadsheets using Microsoft Excel.

Excel Data Entry Records Management Office Administration Communication Skills