Open to opportunities

Katrina Hilbert

@katrinahilbert

Message

Dedicated manager with strong leadership and customer service skills.

Canada

Message

What I'm looking for

I am looking for a part-time role that allows me to leverage my leadership and customer service skills while contributing positively to a team-oriented environment.

I am a dedicated worker with extensive experience in management and customer service. Over the years, I have honed my leadership skills while overseeing restaurant operations at McDonald's, where I effectively managed staffing, inventory, and customer satisfaction. My ability to drive sales and profitability through strategic cost control measures has been a key achievement in my career.

In my role as a Customer/Loyalty Care Representative at Marriott International, I developed strong communication skills, adeptly handling customer inquiries and resolving issues with empathy and patience. My experience in collaborating with cross-functional teams has equipped me with the ability to tackle complex challenges and ensure timely resolutions.

Experience

Work history, roles, and key accomplishments

Current

Custodial Supply

Current

Lambton Kent District School Board

Jan 2024 - Present (1 year 5 months)

Cleaned and sanitized classrooms, restrooms, offices, and common areas according to established schedules and protocols. Performed floor care duties and conducted regular inspections to identify maintenance issues and safety hazards.

Scheduled Inspection Maintenance Reporting

Early Childhood Educator - Health and Safety Representative

Ska:Na Family Learning Centre

Jan 2023 - Present (2 years 5 months)

Assisted teachers with classroom activities, including preparing materials, supervising students, and providing one-on-one support. Maintained open communication with teachers, parents, and staff to ensure student support.

Classroom Assistance Communication Health and Safety Policy Implementation Scheduling Childcare Education

Customer/Loyalty Care Representative

Marriott International

Jan 2018 - Present (7 years 5 months)

Interacted with customers via phone, email, and live chat to address inquiries, resolve issues, and provide product information. Utilized software to document customer interactions, update account information, and track issue resolution.

Customer Service Conflict Resolution Communication Data Entry Empathy Problem Solving Customer Support

Manager

Mcdonald's

Jan 2010 - Present (15 years 5 months)

Oversaw all aspects of restaurant operations, including staffing, inventory management, and customer service. Drove sales and profitability through effective cost control measures and promotional strategies.