Damiën Bronsdijk

Assisted customers by answering questions, resolving problems, and processing orders through various communication channels. Ensured customer satisfaction and maintained a professional company representation.

Managed payments and verification processes, escalated tickets, and handled customer queries. Provided overall assistance through an internally programmed ticket system for OneCasino's platforms.

Provided customer advising on games and payouts, conducted responsible gambling interventions, and processed payments and withdrawals. Troubleshot game issues and system errors while promoting and selling offers via Zendesk.

Advised and resolved issues related to sports betting, online casino, and account verification through live chat. Collaborated with various departments to escalate and discuss complex account issues, including fraud and responsible gambling concerns.

Provided high-quality technical support for Audi's remote services and verified customer identities via live camera on the myAudi application. Promoted and extended Audi Connect services while resolving myAudi app issues.

Operated machinery to form aluminum components, ensuring precision and adherence to design specifications. Contributed to the production line by maintaining efficient workflow and product quality.

Managed the precise mixing of various chemical components to produce high-quality pool products. Ensured adherence to strict quality control standards and safety guidelines in the chemical mixing process.

Responsible for general roofing duties, ensuring high-quality installation and repair of various roofing systems. Adhered to safety protocols and project specifications to deliver durable and reliable roofing solutions.

Currently pursuing a degree in Sports Science and Coaching, combining practical skills with academic knowledge in physical expertise and coaching methodologies. Eager to contribute to team objectives and embrace new challenges with enthusiasm.