Open to opportunities

Damilola Ogunkunle

@damilolaogunkunle

Customer service professional skilled in account operations, client relations, and secure data management for remote international support.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can handle high-volume customer inquiries, resolve complex issues, and manage accurate account operations with secure data handling. I’m ready to work full-time remotely or as an independent contractor.

I’m a results-driven customer service professional focused on account operations, client relations, and secure data management in structured financial environments. I manage end-to-end customer onboarding and account opening, resolve complex inquiries across digital and in-person channels, and maintain meticulous records using banking CRM systems to keep client profiles accurate and compliant.

I bring strong cross-functional communication and digital workflow discipline: I streamline account verification processes, support high-volume correspondence through omnichannel channels, and help improve team response efficiency by contributing to SOPs for common inquiries. With hands-on experience using HubSpot, Zendesk, Intercom, and tools like Google Workspace and Microsoft Office—plus study in Data Science with Data Analysis, Probability & Statistics, and SQL—I’m ready to deliver dependable remote international customer support as an independent contractor.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Account Ops

Current

Fidelity Bank

Jul 2024 - Present (1 year 11 months)

Managed end-to-end customer onboarding and account opening operations, maintaining 100% compliance with regulatory and data security requirements. Resolved customer inquiries and technical issues, and streamlined account verification to reduce customer wait times by 15%.

Customer Onboarding Regulatory Compliance Data Security Escalation Management

Customer Service Assistant

OTP Internet Technology

Feb 2022 - Apr 2024 (2 years 2 months)

Handled high-volume customer correspondence via email and live chat with an empathetic, solution-oriented approach. Performed accurate data entry and updates to maintain data integrity and supported creation of SOPs to improve team response efficiency.

Email Support Live Chat Support Customer Service Data Entry SOP Development Data Integrity

Education

Degrees, certifications, and relevant coursework

Miva Open University

Bachelor of Science, Data Science

Grade: CGPA: 4.29

Pursuing a B.Sc. in Data Science with coursework including data analysis, probability & statistics, and SQL. Current CGPA is 4.29 and graduation is expected in 2027.