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Damilare Joseph

@damilarejoseph

Customer service professional with over 5 years of experience.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over 5 years of experience in call centers, specializing in customer support and technical assistance. Currently, I work as a Customer Support Agent at Teleperformance, where I handle over 40 calls and live chats daily. My role involves signing up new customers, retrieving customer data, and providing basic technical support, achieving a resolution rate of 90%. I pride myself on maintaining a courteous demeanor even in challenging situations, ensuring customer satisfaction and loyalty.

Previously, I served as a Customer Experience Manager at Leadway Assurance Plc, where I managed highly escalated customer issues and implemented new tactics that resulted in a 10% decrease in cancellations. My efforts led to an impressive 85% customer satisfaction rating, significantly higher than the company average. I am well-versed in various customer service software and possess strong conflict resolution skills, consistently earning high scores in call quality evaluations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

EU

EUCHomes

Bachelor of Science, Customer Support

2016 - 2017

Completed training as a Customer Support and Sales Officer, focusing on customer service skills, complaint resolution, and sales techniques.

Obafemi Awolowo University logoOU

Obafemi Awolowo University

Bachelor of Science, Economics

2007 - 2013

Grade: Above Average

Studied Economics, focusing on economic theories, principles, and practices. Developed strong analytical and problem-solving skills through coursework and projects.

Tech stack

Software and tools used professionally

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Damilare Joseph - Customer Support Agent - Teleperformance Joseph | Himalayas