Open to opportunities

Damilare Joseph

@damilarejoseph

Message

Customer service professional with over 5 years of experience.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over 5 years of experience in call centers, specializing in customer support and technical assistance. Currently, I work as a Customer Support Agent at Teleperformance, where I handle over 40 calls and live chats daily. My role involves signing up new customers, retrieving customer data, and providing basic technical support, achieving a resolution rate of 90%. I pride myself on maintaining a courteous demeanor even in challenging situations, ensuring customer satisfaction and loyalty.

Previously, I served as a Customer Experience Manager at Leadway Assurance Plc, where I managed highly escalated customer issues and implemented new tactics that resulted in a 10% decrease in cancellations. My efforts led to an impressive 85% customer satisfaction rating, significantly higher than the company average. I am well-versed in various customer service software and possess strong conflict resolution skills, consistently earning high scores in call quality evaluations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Teleperformance Joseph

Jan 2019 - Present (6 years 5 months)

Handled 40+ calls and live chats daily, assisting customers with sign-ups, data retrieval, and service cancellations. Provided basic technical support for a wide range of company products, resolving issues at a 90% success rate while maintaining professionalism during customer dissatisfaction.

Customer Service Technical Support Conflict Resolution Communication Problem Solving Empathy Product Knowledge

Customer Experience Manager

Leadway Assurance Plc

Jan 2018 - Mar 2019 (1 year 2 months)

Managed highly escalated customer interactions with effective communication and issue resolution skills. Achieved an average customer satisfaction rating of 85%, significantly higher than the company average, and implemented strategies that reduced cancellations by 10%.

Customer Service Communication Sales Technical Support Conflict Resolution Customer Feedback Team Leadership

Customer Support and Sales Officer

EUCHomes

Oct 2016 - Oct 2017 (1 year)

Resolved customer complaints and ensured calls were handled professionally and promptly. Assisted subscribers with documentation, payments, and upselling new company products, consistently achieving high call quality evaluations.

Customer Service Documentation Payment Processing Upselling Conflict Resolution Communication Problem Solving Customer Support

Education

Degrees, certifications, and relevant coursework

EUCHomes

Bachelor of Science, Customer Support

2016 - 2017

Completed training as a Customer Support and Sales Officer, focusing on customer service skills, complaint resolution, and sales techniques.

Obafemi Awolowo University

Bachelor of Science, Economics

2007 - 2013

Grade: Above Average

Studied Economics, focusing on economic theories, principles, and practices. Developed strong analytical and problem-solving skills through coursework and projects.