Damilare Joseph
@damilarejoseph
Customer service professional with over 5 years of experience.
What I'm looking for
I am a dedicated customer service professional with over 5 years of experience in call centers, specializing in customer support and technical assistance. Currently, I work as a Customer Support Agent at Teleperformance, where I handle over 40 calls and live chats daily. My role involves signing up new customers, retrieving customer data, and providing basic technical support, achieving a resolution rate of 90%. I pride myself on maintaining a courteous demeanor even in challenging situations, ensuring customer satisfaction and loyalty.
Previously, I served as a Customer Experience Manager at Leadway Assurance Plc, where I managed highly escalated customer issues and implemented new tactics that resulted in a 10% decrease in cancellations. My efforts led to an impressive 85% customer satisfaction rating, significantly higher than the company average. I am well-versed in various customer service software and possess strong conflict resolution skills, consistently earning high scores in call quality evaluations.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Teleperformance Joseph
Jan 2019 - Present (6 years 5 months)
Handled 40+ calls and live chats daily, assisting customers with sign-ups, data retrieval, and service cancellations. Provided basic technical support for a wide range of company products, resolving issues at a 90% success rate while maintaining professionalism during customer dissatisfaction.
Customer Experience Manager
Leadway Assurance Plc
Jan 2018 - Mar 2019 (1 year 2 months)
Managed highly escalated customer interactions with effective communication and issue resolution skills. Achieved an average customer satisfaction rating of 85%, significantly higher than the company average, and implemented strategies that reduced cancellations by 10%.
Customer Support and Sales Officer
EUCHomes
Oct 2016 - Oct 2017 (1 year)
Resolved customer complaints and ensured calls were handled professionally and promptly. Assisted subscribers with documentation, payments, and upselling new company products, consistently achieving high call quality evaluations.
Education
Degrees, certifications, and relevant coursework
EUCHomes
Bachelor of Science, Customer Support
2016 - 2017
Completed training as a Customer Support and Sales Officer, focusing on customer service skills, complaint resolution, and sales techniques.
Obafemi Awolowo University
Bachelor of Science, Economics
2007 - 2013
Grade: Above Average
Studied Economics, focusing on economic theories, principles, and practices. Developed strong analytical and problem-solving skills through coursework and projects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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