IDIfeoma Dike
@ifeomadike1
Customer support professional with over 3 years of experience.
NigeriaWhat I'm looking for
As a dedicated customer support professional with over three years of experience, I pride myself on delivering exceptional customer satisfaction. My journey has equipped me with the skills to utilize CRM systems and data-driven insights effectively, ensuring quality service delivery and optimizing customer interactions. I thrive in dynamic environments where I can leverage my problem-solving abilities to enhance customer experiences.
In my current role as a Customer Expert at Teleperformance NG, I manage sensitive client information while providing empathetic and timely support across various communication channels. My previous experiences, including roles at GemPages and Food Thrift, have honed my ability to assist users with technical issues, analyze sales trends, and foster brand loyalty through personalized customer interactions. I am passionate about contributing to team success and continuously seeking ways to improve service delivery.
Experience
Work history, roles, and key accomplishments
Customer Expert
Teleperformance NG
May 2023 - Dec 2024 (1 year 7 months)
Managed and safeguarded sensitive client information, ensuring accuracy and compliance with privacy regulations. Provided empathetic, timely support across communication channels while leveraging CRM tools to resolve and track customer issues effectively.
Customer Support Representative
GemPages
Feb 2025 - Mar 2025 (1 month)
Assisted users with technical issues, product usage guidance, and troubleshooting through live chat and email. Collaborated with internal teams to report bugs, suggest improvements, and contribute to knowledge base content.
Sales and Customer Support
Food Thrift
Dec 2021 - Dec 2022 (1 year)
Delivered personalized customer support across multiple channels, fostering relationships and enhancing brand loyalty. Analyzed sales trends, proposed growth strategies, and managed inventory with detailed reporting to drive revenue and efficiency.
Sales Associate/Customer Care Rep
Deola Sagoe/ CLAN RTW
Feb 2020 - Jan 2021 (11 months)
Responded to customer inquiries across multiple channels, upselling, processing payments, ensuring timely order fulfillment and satisfaction while maintaining accurate records. Managed inventory, conducted stock checks, and identified suitable vendors to support efficient store operations.
Rep Manager and Customer Support
ETX-NG
Feb 2016 - May 2016 (3 months)
Delivered prompt customer support across multiple channels and managed overall customer support operations. Recruited representatives, maintained reports, and fostered positive employee relations.
Education
Degrees, certifications, and relevant coursework
Foundations of Project Management, Project Management
2022 - 2022
Completed a certification program in the fundamentals of project management.
Accounting Hub
Data Entry Certification, Data Entry
2021 - 2021
Completed a certification program focused on data entry skills and practices.
University of Port Harcourt
Bachelor of Science, Biochemistry
2008 - 2012
Studied Biochemistry, gaining knowledge in the chemical processes within living organisms.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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