Dali Pena

I am a dependable and detail-oriented professional currently pursuing an Associate Degree in Nursing. My background in customer service has equipped me with the skills to enhance team performance and improve service quality. I am known for my punctuality, integrity, and proactive approach to managing tasks effectively.

Throughout my career, I have held various roles that have honed my ability to handle multiple responsibilities efficiently. As a Front Desk Receptionist, I managed and scheduled appointments, greeted guests with a professional demeanor, and ensured smooth office operations. My experience as a Customer Service Representative allowed me to address customer needs effectively, process transactions, and assist with international money transfers, showcasing my adaptability and problem-solving skills.

In my most recent role as a Cashier/Sales Associate, I demonstrated a strong capacity to work under pressure while maintaining organized store displays and resolving guest complaints promptly. My bilingual abilities in English and Spanish have further enhanced my communication skills, allowing me to provide personalized recommendations and improve customer satisfaction.