Open to opportunities

Dalila Perovic

@dalilaperovic

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Seasoned gaming industry professional with 15+ years of experience.

Canada

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while fostering a collaborative and innovative company culture.

I am a seasoned gaming industry professional with over 15 years of experience in casino operations and training development. My career has been marked by a commitment to excellence and a results-driven approach, which has enabled me to lead teams effectively and optimize operational processes. I have successfully managed training operations across multiple locations, ensuring compliance with industry regulations while enhancing client satisfaction.

Throughout my career, I have achieved significant milestones, including the establishment of a mentorship program in collaboration with the University of Nevada and the development of a strategic training deployment plan that improved operational efficiency and reduced costs. My ability to leverage data-driven strategies has consistently improved training retention and effectiveness, aligning training programs with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Door Dash

Nov 2020 - Present (4 years 7 months)

Delivered catering orders efficiently, achieving Top Dasher Platinum Status with a 5-star customer rating. Completed over 15,000 deliveries with a 95% on-time rating, optimizing routes for operational efficiency.

Delivery Management Customer Service Time Management

National Director, Responsible Gambling and Casinos Operations Training

Gateway Casinos & Entertainment

Sep 2018 - Jun 2022 (3 years 9 months)

Led training operations across multiple locations, aligning with organizational objectives and industry regulations. Managed a large team, driving performance and enhancing operational efficiency through strategic training initiatives.

Training Development Team Leadership Compliance Management Strategic Planning

Director of Surveillance

Gateway Casinos & Entertainment

Sep 2016 - Oct 2018 (2 years 1 month)

Oversaw daily surveillance operations, ensuring compliance and security. Monitored gaming activities, investigated incidents, and led training initiatives to uphold security protocols.

Risk Management Security Protocols

Operations Manager

Gateway Casinos & Entertainment

Apr 2013 - Oct 2018 (5 years 6 months)

Standardized VIP processes and provided operational leadership to enhance service delivery. Ensured compliance with policies and negotiated contracts to achieve cost savings.

Compliance Monitoring Contract Negotiation Process Improvement Customer Experience

Manager, Training and Development

Gateway Casinos & Entertainment

Apr 2008 - Apr 2013 (5 years)

Directed the development of training programs for table games, ensuring compliance and optimizing staff performance. Conducted training audits and coordinated cross-departmental training.

Casino Training Manager

British Columbia Lottery Corporation

Apr 2002 - Apr 2007 (5 years)

Led the development of training programs for table games and guest services, ensuring quality and consistency. Collaborated with department leaders to tailor training to operational needs.

Team Collaboration Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

University of Nevada, Reno

Executive Development Program, Executive Development

2003 -

Participated in the Executive Development Program, enhancing leadership skills and strategic thinking necessary for high-level management roles.

University of Nevada, Reno

Extended Studies, Gaming Management

2003 - 2006

Completed the Gaming Management Program, focusing on the principles and practices of gaming operations, management strategies, and regulatory compliance within the gaming industry.