Open to opportunities

Sara Elizabeth

@saraelizabeth1

Hospitality and client service leader improving guest satisfaction, retention, and team performance through safe, high-efficiency operations.

Canada

Message

What I'm looking for

I’m looking for a leadership role where I can drive exceptional customer/guest experiences, coach teams, and improve operational efficiency—while keeping safety and compliance non-negotiable. I thrive in environments that value real-time coordination and continuous improvement.

I’m a client service and hospitality leader with 24+ years of experience in guest-facing operations and 11 years in leadership. I specialize in resolving customer issues, enhancing guest satisfaction, and managing teams to consistently exceed service expectations—translating directly into improved client retention and stronger day-to-day performance.

Most recently, as a Freight Train Conductor at CN Rail, I manage communication and logistics to ensure timely deliveries while adapting to COVID-19 restrictions with enhanced safety protocols. Earlier, I led restaurant operations as a Server/Floor Manager and Shift Lead/Server, improving operational efficiency, training teams, and driving measurable outcomes like increased foot traffic (20%), improved efficiency (15%), and higher average spend (12%).

Experience

Work history, roles, and key accomplishments

Current

Freight Train Conductor

Current

CN Rail

Jan 2020 - Present (6 years 5 months)

Managed freight communications and logistics to ensure timely deliveries to multiple receivers, while adapting operations to COVID-19 safety requirements. Coordinated real-time updates with receivers and the control center to minimize delays and trained staff on safety protocols and federal transportation regulations.

Freight Operations Logistics Coordination Safety Compliance

Server/Floor Manager

Eighties Restaurant

Jan 2014 - Jan 2020 (6 years)

Led daily operations for a high-traffic restaurant, driving community engagement and special events that increased foot traffic by 20%. Managed a 25+ person team, improving operational efficiency by 15% while maintaining guest experience and service quality.

Restaurant Operations Team Leadership Guest Service Event Coordination Operational Efficiency Scheduling Upselling Staff Development

Shift Lead Server

Lilly Kazilly's Crab Shack

Jan 2008 - Jan 2014 (6 years)

Supervised daily restaurant operations for a 200-seat venue, leading a 16+ staff team while maintaining 90%+ customer satisfaction. Developed training focused on upselling and service excellence, increasing average customer spend by 12%, and streamlined front-of-house and kitchen communication to reduce order times by 10% during peak hours.

Upselling Staff Training Customer Satisfaction Order Processing Peak Hour Operations Restaurant Service Optimization

Bartender & Closer

Cara (Kelseys & Montana)

Jan 2005 - Jan 2008 (3 years)

Collaborated with a 15+ person team to consistently exceed sales targets through strong coordination and upselling of promotional items. Improved staff performance through hands-on leadership and cross-training, supporting better table turnover rates.

Bartending Team Coordination Upselling Sales Target Achievement Cross Training Service Speed Optimization Guest Experience

Cocktail Waitress & Bartender

Casino Windsor

Jan 1998 - Jan 2003 (5 years)

Provided high-volume service to 200+ customers per shift, contributing to improved customer retention and satisfaction. Built relationships with VIP clientele, increasing beverage sales by 10% during peak hours.

Guest Relations Beverage Sales Bartending Customer Retention Service Quality Management

Education

Degrees, certifications, and relevant coursework

Vancouver Community College

Hospitality Management Diploma, Hospitality Management

Activities and societies: Relevant coursework: Business Law (A), Cost Controls (A-), Financial Accounting (B+), Organizational Behaviour (A+).

Completed a Hospitality Management Diploma at Vancouver Community College. Coursework included Business Law, Cost Controls, Financial Accounting, and Organizational Behaviour.

Saint Clair College

Continuing Education Program, Information Technology

1997 - 1998

Activities and societies: Coursework: Network Operations, Web Design, Windows OS Diagnostics.

Completed an Information Technology continuing education program at Saint Clair College from 1997 to 1998. Coursework covered Network Operations, Web Design, and Windows OS diagnostics.