Biddisha Bhattacharya

I am a dedicated and adaptable professional with a strong background in project management, customer support, and stakeholder communication. My core experience lies in project coordination, where I have consistently managed relationships with external clients, vendors, and stakeholders, ensuring positive customer experiences and seamless project execution.

Currently, as a Project Analyst at BCLC, I manage high-priority customer escalations, ensuring timely resolution and enhancing customer satisfaction. My role involves coordinating communication between internal teams and external clients, creating project documentation, and conducting stakeholder meetings to address customer pain points. I am passionate about developing client-specific solutions that not only enhance customer satisfaction but also contribute to business success.

Previously, I served as a Project Coordinator at PHS Community Services, where I provided frontline customer support and trained staff in using internal platforms. My efforts in managing vendor relationships and streamlining operations have significantly improved response times and user experience. I hold a diploma in Media Technique in Marketing & Communication and an MBA, where I was recognized as the Best Student Awardee.