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@biddishabhattacharya
Dedicated project analyst with expertise in customer support and communication.
I am a dedicated and adaptable professional with a strong background in project management, customer support, and stakeholder communication. My core experience lies in project coordination, where I have consistently managed relationships with external clients, vendors, and stakeholders, ensuring positive customer experiences and seamless project execution.
Currently, as a Project Analyst at BCLC, I manage high-priority customer escalations, ensuring timely resolution and enhancing customer satisfaction. My role involves coordinating communication between internal teams and external clients, creating project documentation, and conducting stakeholder meetings to address customer pain points. I am passionate about developing client-specific solutions that not only enhance customer satisfaction but also contribute to business success.
Previously, I served as a Project Coordinator at PHS Community Services, where I provided frontline customer support and trained staff in using internal platforms. My efforts in managing vendor relationships and streamlining operations have significantly improved response times and user experience. I hold a diploma in Media Technique in Marketing & Communication and an MBA, where I was recognized as the Best Student Awardee.
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Work history, roles, and key accomplishments
BCLC - British Columbia Lottery Corporation
Oct 2023 - Present (2 years 1 month)
Managed high-priority customer escalations and coordinated communication between internal teams, external clients, and vendors. Created project documentation to improve operational efficiency and conducted stakeholder meetings to enhance customer satisfaction.
PHS Community Services
Oct 2021 - May 2024 (2 years 7 months)
Provided frontline customer support across various departments, trained staff on internal platforms, and managed vendor relationships. Coordinated communication to streamline operations and improve response times.
Paladin
Nov 2019 - Oct 2022 (2 years 11 months)
Supervised daily operations and managed a team to ensure optimal performance and customer satisfaction. Improved operational transparency through accurate data entry and record maintenance.
Degrees, certifications, and relevant coursework
Diploma, Marketing & Communication
2019 - 2021
Studied Media Technique in Marketing & Communication, focusing on effective marketing strategies and communication methods.
Master of Business Administration, Business
2010 - 2012
Grade: Best Student Awardee
Completed a Master of Business Administration (MBA) with a focus on business management principles, awarded Best Student.
Software and tools used professionally
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