Dalila PereiraDP
Open to opportunities

Dalila Pereira

@dalilapereira

Results-driven professional with experience in sales and customer support

Brazil

What I'm looking for

Seeking a dynamic team to contribute my skills and experience

I am a dedicated and results-driven professional with a strong background in sales and customer support. With experience working as an Independent Consultant and Call Center Operator, I have developed a unique ability to work with clients and provide excellent customer service. My goal is to contribute my skills and experience to a dynamic team, while continuing to grow professionally and make a positive impact within the company.

Throughout my career, I have had the opportunity to work with various tools and technologies, including CRM systems, Microsoft Office, and social media platforms. I am confident in my ability to learn and adapt to new systems and technologies, and I am excited to bring my skills and experience to a new role.

In addition to my professional experience, I have also had the opportunity to pursue my education and training. I hold a Bachelor's Degree in Oil and Gas Technology and a Postgraduate in Business Management and Marketing. I am committed to ongoing learning and professional development, and I am excited to continue growing and developing my skills in the future.

Experience

Work history, roles, and key accomplishments

HP

Independent Consultant

Hapvida Health Plans

Mar 2021 - Present (4 years 3 months)

Managed a contact list in the CRM to present health plans and earned commissions.

CM

Call Center Operator

Central Unimed Manaus

Aug 2020 - Feb 2023 (2 years 6 months)

Handled inbound and outbound telemarketing, scheduled appointments and exams, and provided customer support.

Education

Degrees, certifications, and relevant coursework

Leonardo da Vinci University Center - Uniasselvi EAD logoLE

Leonardo da Vinci University Center - Uniasselvi EAD

Postgraduate, Business Management and Marketing

2024 -

Postgraduate in Business Management and Marketing

Fametro University Center logoFC

Fametro University Center

Bachelor's Degree, Oil and Gas Technology

2015 - 2018

Activities and societies: Lecture 1st Oil and Gas Meeting, Project Quality of Education, II Employability Workshop: Workshop How to Boost Your Career, Seminar The Five Secrets to Success in Studies, Mini-Course in HSE (Health, Safety, and Environment) (LigPetro UFRJ), Mentoring Unlocking Purpose Communication in 21 Days, Course Efficient Customer Service by Phone

Bachelor's Degree in Oil and Gas Technology

Tech stack

Software and tools used professionally

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