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Carlos Eduardo

@carloseduardo8

Bilingual customer support representative at Brazilicious Beauty Spa / Brazilian Beauty Formula, managing CRM pipelines and client follow-up.

Brazil

Message

At Brazilicious Beauty Spa / Brazilian Beauty Formula, I provide bilingual support to U.S.-based spa clients and professional training customers through phone, email, SMS, and chat.

I manage CRM pipelines and customer records, coordinate appointments, and resolve booking, payment, access, and service questions. When a case needs escalation, I coordinate with management and internal teams.

Previously, I supported English- and Portuguese-speaking customers at LanguageCourse.net and worked in customer service, telemarketing, and sales at AeC Contact Center. I’m currently pursuing a Software Engineering degree at Universidade Estácio de Sá.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service & Sales Representative

Current

Brazilicious Beauty Spa / Brazilian Beauty Formula

Jul 2024 - Present (2 years 4 months)

Provided bilingual customer support for U.S.-based spa clients and professional training customers via phone, email, SMS, and chat. Managed CRM pipelines, coordinated schedules, and supported lead qualification and upselling.

GoHighLevel Acuity Scheduling Trello CRM Customer Support B2B Communications Consultative Sales Appointment Coordination

Travel Consultant

LanguageCourse.net

Mar 2023 - Dec 2023 (9 months)

Supported customers in English and Portuguese through email, chat, and phone, combining customer service with consultative sales. Handled B2B interactions and followed up with prospective customers in a remote freelance environment.

Customer Support Consultative Sales B2B Communications Email Support Live Chat Phone Support

Telemarketing & Customer Service Representative

AeC Contact Center

Mar 2020 - Jun 2022 (2 years 3 months)

Worked in a high-volume contact-center environment handling customer service, telemarketing, sales, and B2B communication. Managed customer interactions, data entry, and issue resolution while meeting service and productivity expectations.

Customer Service Telemarketing Sales B2B Communications Data Entry Issue Resolution