Nina Ellis

Managed payroll and time reviews, scheduled meet and greets, and completed physician orders. Performed data entry for clients and employees, handled scheduling information faxes, and managed call transfers and billing.

Registered health coverage, SNAP, and TANF applications, conducting interviews and authorizing/denying client cases. Administered client phone calls, assisted with household budgeting, and collaborated with language interpreters.

Reviewed and resolved customer repair issues remotely, troubleshooting appointments and explaining benefits. Handled call transfers, performed data entry, and coordinated services within a team.

Evaluated and problem-solved customer issues, assisting with roadside assistance coverage. Conducted service calls to ensure customer safety and documented interactions with customers and AAA drivers. Performed data entry to find adequate roadside assistance for members.

Performed meal preparation and maintained cleaning expertise in the kitchen. Managed concurrent documentation and inventory, and handled customer problem relations.

Assisted customers with scheduling appointments and provided knowledge on time shares. Ensured follow-up appointments were scheduled and contacted other time share representatives. Documented time share holders and followed up after appointments.

Provided customer service for satellite programming, including concurrent documentation and follow-up calls. Educated customers on satellite programming and performed database problem-solving. Marketed for the satellite company.

Currently pursuing an Associate of Applied Science degree with a focus on Communications. This program is enhancing skills in various communication aspects relevant to professional environments.

Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future academic and professional pursuits.