Biaca Brown

I am a motivated, detail-oriented professional with over nine years of experience in customer service, case management, and administrative support across retail, education, and housing services.

I consistently deliver high-volume customer service—processing 150+ transactions per shift—and maintain top-quartile performance metrics while accurately handling payroll/timekeeping using TACS.

My background includes remote case management and virtual administrative support, where I managed confidential client and student records, coordinated resources, and facilitated virtual meetings with empathy and attention to accuracy.

I am completing a B.S. in Digital Forensics & Cyber Investigations, and I bring strong remote readiness, proficiency with Zoom, Microsoft Teams, Google Workspace, and Microsoft Office to roles that value reliability, data accuracy, and client-focused problem solving.