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Daisy Chebet

@daisychebet

Executive assistant and administrative professional supporting clinic, insurance, telecoms, and legal teams; reduced clinic no-shows by 40%.

Kenya

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What I'm looking for

I'm looking for an executive assistant or administrative role where I can support a team through scheduling, correspondence, and accurate records management.

At Bellagio Foot and Ankle, I handled appointment scheduling and patient correspondence. I introduced a 24-hour reminder call protocol that reduced the no-show list by 40%.

At Versatel Health Insurance Company and Equity Afia Clinic, I supported client enquiries, appointment coordination, records management, and payments while protecting confidential information.

At Ali & Fatah Advocates, I handled calendar and meeting coordination, office administration, and legal document drafts. I also trained in journalism and mass communication, and gathered news, conducted interviews, and wrote press releases for Kenya News Agency.

Experience

Work history, roles, and key accomplishments

Medical CSR

Bellagio Foot and Ankle

Aug 2025 - Aug 2026 (1 year)

Handled calendar management and appointment scheduling for a busy clinic, including rescheduling and cancellations. Reduced appointment no-shows by 40% by introducing a systematic 24-hour pre-appointment reminder call protocol.

Calendar Management Appointment Scheduling Correspondence Management Records Management Patient Communication Reminder Protocols

Sales Representative

Versatel Health Insurance Company

Oct 2024 - Jul 2025 (9 months)

Served as first point of contact and liaison for incoming calls, screening and pre-qualifying leads and routing them to licensed agents. Applied product knowledge to resolve client enquiries at first contact, strengthening client relations.

Lead Qualification Client Relations Data Entry Communication Skills Product Knowledge

Front office receptionist

Equity Afia Clinic

Sep 2023 - Aug 2024 (11 months)

Acted as the professional first point of contact, welcoming patients, representatives, and vendors. Coordinated appointment scheduling, insurance updates, and physical medical file setups, supporting records management and document control.

Appointment Scheduling Records Management Document Control Payment Processing Medical Billing Multi Line Phone Systems Patient Confidentiality

Customer Representative

Metro by T-mobile

Sep 2022 - Aug 2023 (11 months)

Handled a high volume of inbound support requests across chat, email, and phone. Resolved customer complaints and provided hands-on technical troubleshooting for mobile devices, consistently exceeding sales targets by upselling premium packages.

Customer Support Technical Troubleshooting Complaint Resolution Upselling Payment Processing Billing Disputes

Secretary

Ali & Fatah Advocates

May 2020 - Jul 2021 (1 year 2 months)

Handled executive calendar and diary management, meeting coordination for legal conferences, and office administration including inventory control. Prepared document drafts and maintained case files and records under strict deadlines, handling confidential legal information with discretion.

Calendar Management Meeting Coordination Office Administration Inventory Control Document Drafting Records Management Confidentiality